JOB REQUIREMENTS: Description Trescal is a growing company, looking for
new talent to join our organization! We are the premier independent
calibration, repair, and asset services provider in the U.S. We provide
our customers single-source, cost-effective, best-in-class solutions. We
have a great opportunity for a Customer Service Representative to join
our growing team! Description Responds to customer inquiries,
complaints, and problems. Coordinates with production department to
provide responses to inquiries/problems. Investigates and logs customer
complaints and initiates corrective/preventive actions. Evaluates
effectiveness of corrective/preventive actions and recommends
alternative courses of action. Identifies trends in customer complaints
and recommends preventive action plans. Occasional assistance from
supervisor or manager needed to resolve complaints/problems. Refers
technical or technically related matters to appropriate authority.
Schedules customer pick-ups of equipment. Schedules and coordinates
customer priorities. Maintains customer special requirements log.
Conducts customer surveys to obtain customer satisfaction information.
Performs other duties as required. Works professionally by adhering to
company policies. Requirements Education/Experience: High school diploma
or GED. Previous experience in a field related to customer service or
relations. Demonstrated knowledge of computer database and problem
solving techniques. Skills/Abilities Required: Understanding of the
operation of computers required. Ability to communicate clearly. Ability
to diffuse potentially angry clients. Ability to resolve customer
complaints satisfactorily. Physical Demands: Sitting for long periods of
time. Working Conditions: Professional office environment. Professional
office dress. BENEFITS: We believe people are the most important part of
every business, which is why we offer more than just great health
insurance plans at a great rate. At Trescal, we have a strong track
record of retaining our employees by providing challenging work
experiences, learning and development opportunities, and a success
oriented collaborative environment. In addition, we offer paid time off,
a 401k plan, career development opportunities, referral bonuses, and a
competitive benefit package, including these company paid benefits:
Dental Vision Employee Assistance Program Basic Life/AD&D Insurance Long
Term Disability Insurance Short-Term Disability Insurance. We are an
Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identify, national origin, disability or
veteran status. ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/041DBE21BD2F403D