JOB REQUIREMENTS: Location: Milwaukee, WI Summary: The Field Customer
Service Engineer serves as primary customer contact on technical and
service-related problems on a wide range of industrial, robotic and
printing equipment. Diagnoses electronic, mechanical, software and
system failures, using established procedures provided by our highly
rated service training department. This job may include any aspect of
field support, including electrical/electronics, hardware, software,
PC\'s, and networking. Provides technical support to customers on
operational or maintenance aspects of system equipment. Determines most
cost-effective repair/resolution to minimize customer downtime. NOTE:
THIS IS NOT AN INFORMATION TECHNOLOGY (IT) POSITION - requires
electrical and mechanical experience Duties and Responsibilities:
Primary responsibility will be to install, troubleshoot and repair a
variety of industrial products that include, but are not limited to;
printing and packaging equipment, cash recycling products, inserting and
sorting machines, credit card attaching and processing systems, robotics
and any other applicable third-party accessories attached as part of the
system. Schedule and perform regular predictive/preventive maintenance
inspections on equipment. Provide support by managing parts inventory,
customer service calls and preventative maintenance schedules. Foster
positive customer relations and a high degree of customer satisfaction
by communicating effectively with customers. Act as a liaison between
the customer and other departments/functions of the company. May need to
provide an \"on call\" level of service up to seven (7) day/week
twenty-four (24) hour/day for emergency customer assistance; respond to
emergency and non-scheduled calls for service within established
response time goals. Supervisory Responsibilities: N/A Competencies
(Skills, Knowledge and Abilities): Requires understanding of computer
program functionality and software troubleshooting skills. Strong
interpersonal/customer relation skills. Ability to build and maintain
strong customer relationships by understanding their operations and
instilling confidence with effective proactive communication. Ability to
effectively resolve conflict internally and externally. Ability to
accomplish the describe duties through appropriate hand, power, and
testing tools/equipment. Ability to reason logically and make sound
decisions along... For full info follow application link. Bell and
Howell is an Equal Opportunity Employer. It is the policy of Bell and
Howell to administer employment based solely on an individual\'s
qualifications, ability and performance without regard to race, color,
religion, gender identity, sex, sexual orientation, age, national
origin, disability, veteran status, marital status, or any other
characteristic protected by federal, state or local law. If you are not
able to utilize our system, please contact us at bhjobs@bhemail.com or
call 919-767-6405. ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/BBED9EF2F3F0499B