JOB REQUIREMENTS: Career Opportunities: Manager, Digital Customer
Experience (24270) Requisition ID 24270 - Posted 05/03/2024 -
CareOregon - Full Time - Permanent - Portland - Multi Location (16)
Candidates hired for remote positions must reside in Oregon, Washington,
Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin. Job Title
Manager, Digital Customer Experience Department Member Engagement
Manager Title Director, Digital Experience Direct Reports Experience
Design Requisition # 24270 Exemption Status Exempt Pay and Benefits
Estimated hiring range \$107,910 - \$130,570/year, 5% bonus target, full
benefits. www.careoregon.org/about-us/careers/benefits Posting Notes
This is a fully remote role but must reside in one of the listed nine
states. Job Summary The Manager, Digital Customer Experience (DCX) is
part of the Customer Experience (CX) Department within Operations. This
role is responsible for strategic planning, implementation and portfolio
management functions that elevate the digital customer experience.
Omnichannel digital engagement includes mobile, self-service portals,
SMS text, chat, artificial intelligence, relationship management tools,
digital health literacy program, and others. The role facilitates DCX
vision alignment and delivery across multiple lines of business and
teams (e.g., customer experience, product/information services, business
operations, provider management, marketing, etc.). Essential
Responsibilities Strategic Planning and Analytics Facilitate planning
activities to support DCX leadership in defining CareOregon\'s DCX
strategies. Support DCX leadership in strategy alignment, integration,
and execution across CareOregon. Manage development of DCX roadmap and
priorities by incorporating the voice of the customer (VoC),
facilitating business prioritization, and aligning DCX partners. Provide
direction to Experience Design Strategist(s) and additional staff as
team expands, in understanding the voice of the customer, defining
business requirements, and portfolio oversight. Partner with product
owners and digital partners to outline strategies for digital experience
platforms, products, and services. Leverage qualitative and quantitative
data (e.g., market research and operational data) to understand VoC and
customer journey. Direct and conduct market intelligence, including
digital health trends, and incorporate into planning. Develop business
cases to advance digital customer experiences. Program Development,
Governance, and Leadership Work cross-functionally with partners to
define, track, and achieve KPIs. Provide programmatic and operational
leadership support for DCX. Develop... For full info follow application
link. We are an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, national
origin, disability, veteran status, and other protected characteristics.
The EEO is the Law poster is available here. ***** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/942B0E8D60CD4B94