JOB REQUIREMENTS: Position Summary: Direct Supply is building the future
of healthcare technology with industry-leading products, solutions and
platforms to help improve the lives of millions of seniors and those who
care for them. In the Operations Specialist role, you\'ll use your
skills and experience as a liaison between our customers and suppliers
to resolve issues and concerns that occur either pre- or post-sale.
You\'ll talk with customers to understand their situation/need such as
cancellations, replacements and backordered items, then work with
vendors and internal teams to resolve those issues. Additionally,
you\'ll identify trends and work directly with suppliers to enforce
contracts and meet supplier performance goals. Competencies & Skills
Needed: Focuses on Customers - Exceptionally high degree of customer
focus and ability to interact and communicate effectively with both
internal and external customers, vendors and multi-functional teams.
Demonstrated proficiency in Microsoft Word, Excel and Outlook.
Communicates Effectively - Delivers clear and timely communication
in-person, over the phone, as well as through written email, with a
strong attention to detail. Deals with Ambiguity - Drives progress
through uncertainty and effectively navigates in new situations. Adjusts
well to change and shifts gears easily. Superior organizational and time
management skills with ability to prioritize and meet deadlines and
resolve problems. Solves Problems - Ability to work independently,
exercise discretion and use experience, common sense and judgment to
solve problems. What You\'ll Do and Impact: Interact with customers over
the phone and email to understand their needs. Research issues, then
collaborate closely with internal and external resources to determine
and implement solutions. Manage the fulfillment and post-order service
for an assigned group of suppliers. Act as a liaison between our
customers and suppliers to ensure processes align with our commitment to
outstanding service. Provide exceptional customer service to both
internal and external customers, emphasizing quality and timely
resolution. Initiate quality improvement strategies and projects to
minimize customer service concerns. Collaborate with suppliers to
enforce contracts and meet performance expectations. Develop and
maintain product understanding and expertise for assigned suppliers.
Utilize data to identify trends in supplier performance and service
interruptions. Stay current with new technologies as our organization
transforms. Experience: Demonstrated success in previous customer
service experience Additional Items of Interest: Bachelor\'s degree in
Operations, Supply Chain, or Business Experience in working in a
software or technology company Job to be performed in the location
listed. Generous benefit package available. Click to learn more. Direct
Supply, Inc. and its... For full info follow application link.
***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/544D40BFC95E407A