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MRA - THE MANAGEMENT ASSOCIATION Phlebotomist Team Lead in MILWAUKEE, Wisconsin

JOB REQUIREMENTS: No experience in phlebotomy required - We will train you! Just need lead experience and a passion for helping others! At Versiti Inc, our goal is to expand the frontiers of health through the integration of science, medicine, and service. We are currently hiring for several Phlebotomist Team Lead positions at varying locations. The Phlebotomist Team Leads are responsible for direct coaching and oversight of staff assigned for the day. Consistently strive to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. We train all of our phlebotomists in the techniques that will help them advance their careers in health care, while working with a compassionate and mission-driven group of professionals. ***To get you started on your journey with us, we begin with an 8-week paid training program. This includes four weeks of classroom training and four weeks of mentorship with an established phlebotomist.*** What the Phlebotomist Team Lead will do: Lead donor collection teams, redirect issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors. Treat donors with customer service excellence and add value to the donation experience through professional relationship building. Ensure customer issues with a potential negative impact are resolved and the supervisor or manager is informed. Influence future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery. Trains and mentors team members in all aspects of the role. Create a safe environment for donors and fellow staff members and maintain safety awareness of team. Responsible for achieving team automation goal including recruiting and converting donors for automation. Operate, troubleshoot, and perform routine maintenance on equipment. Maintain product integrity and ensure proper identification of all donors. Maintain organization of departmental records. Review daily work for accuracy; recognize and investigate the reason for potential discrepancies and unexpected results, resolving where appropriate. Review quality results and escalate issues and concerns. Perform root cause analysis, review, and reporting with leadership. Use SOS to troubleshoot. May transport supplies and equipment. May participate in validation of new processes or new equipment. Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team. When you will work? The good news! Staff schedules are posted three... For full info follow application link. MRA is an Equal Opportunity/Affirmative Action Employer ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4804B2E1331B43C4

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