JOB REQUIREMENTS: Job Category:Customer Service & Contact Center
OperationsSchedule:Full timeJob Description: Rite-Hite is the global
leader in the manufacture, sale, service and installation of loading
dock equipment, vehicle restraints, high speed doors, high volume, low
speed fans and much more - all design to improve industrial safety,
security, productivity, design, environmental control, and energy
consumption. Due to extensive growth, Rite-Hite has an opening for a
Product Support Specialist at our new headquarters in Milwaukee\'s Fifth
Ward. The position is responsible for providing technical assistance to
representatives, technicians and customers to assure consistent
installation, troubleshooting and support of engineered products in the
field. This position is responsible for ensuring customer satisfaction
and promoting positive representative relations. Work with manufacturing
and engineering to improve quality and manufacturability and reduce the
cost of current production product. Initiate and develop new product
ideas to provide for further growth. Additional job duties are listed
below. Please apply via Rite-Hite\'s career website. ESSENTIAL DUTIES
AND RESPONSIBILITIES Process customer / representative issues that arise
from use of the product and technical training. Also, communicate trends
and issues to Engineering, Purchasing, and Manufacturing departments as
well as coordinate requests for replacing defective parts. Effectively
process / authorize Purchase Orders for customer service and warranty
claims per established policies and procedures. This includes product
troubleshooting over the phone. Requires ability to work within the
established policies and procedures - using independent judgement where
appropriate. Effectively process / document all calls within both the
Call log and the CSMS data base. Review standard labor times and
recommended stocking lists on an annual basis. Authorize claims per
established policies and procedures. Work with representatives to
develop a mutually acceptable resolution. Develop owner\'s manuals,
technical bulletins and field \"tech tips\". Ensure written product
communications are accurate and understandable. Plan, coordinate and
implement service training on the divisional product line to enhance
knowledgeable and professional field servicing. This includes developing
tests, visual aids, and creating electronic presentations / tools to be
used for training. Also, properly maintain training equipment as well as
the training facility. Assist with new product technical rollouts,
preparing presentations, handouts, etc., as well as travel to
representative offices as required. Act as a resource to engineering,
purchasing and manufacturing in new product development by providing
input on the serviceability... For full info follow application link.
Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a
drug free workplace for our customers and employees. *****
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/96D93FB1A73B4C99