JOB REQUIREMENTS: About Rivian Rivian is on a mission to keep the world
adventurous forever. This goes for the emissions-free Electric Adventure
Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what\'s possible, never simply
accepting what has always been done. We reframe old problems, seek new
solutions and operate comfortably in areas that are unknown. Our
backgrounds are diverse, but our team shares a love of the outdoors and
a desire to protect it for future generations. Role Summary The Service
Support Field Advisors are the on-site liaison between the Centralized
Service Support Operations Center and on-site Service Center Operations
as well as the end-to-end point of contact for Rivian owners/fleet
companies needing assistance with vehicle education, charging, and/or
connectivity questions, and roadside or servicing/repair of their Rivian
vehicle. Responsibilities Act as the on-site liaison between the
centralized Service Support Operations Center and Service Center Front
of House operations. The Service Support Field Advisors are the on-site,
end-to-end point of contact for Rivian owners/fleet companies needing
roadside assistance and/or vehicle, charging, and connectivity
education/repair/maintenance. Customer interaction can occur in person
or through an omnichannel solution (phone calls, emails, chat,
SMS/text). Utilizing strong listening/comprehension skills, you will
triage the situation in person or through over-reporting methods,
document vehicle concerns/symptoms, and determine the best servicing
solution, all with a customer-first focus. You will document customer
concerns, determine if a quick technical solution is available, execute
the resolution, and document. If the issue warrants a deeper diagnosis,
you will create a service ticket and work closely with the Remote
Diagnostic Team, who drafts the vehicle repair plan. The Service Advisor
will activate the repair plan, order parts, schedule service
appointments and alternative transportation... For full info follow
application link. Equal Opportnity Rivian is an equal opportunity
employer and complies with all applicable federal, state, and local fair
employment practices laws. All qualified applicants will receive
consideration for employment without regard to race, color, religion,
national origin, ancestry, sex, sexual orientation, gender, gender
expression, gender identity, genetic information or characteristics,
physical or mental disability, marital/domestic partner status, age,
military/veteran status, medical condition, or any other characteristic
protected by law. Rivian is committed to ensuring that our hiring
process is accessible for persons with disabilities. If you have a
disability or limitation, such as those covered by the Americans with
Disabilities Act, that requires accommodations to assist you in the
search and application process, please email us at
accessibility@rivian.com. ***** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/940876C6DC7B4570