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An Assistant General Manager, as a senior member of the General Manager's Staff, is charged with the responsibility of organizing and directing subordinate personnel in all aspects of required procedures and standards necessary to maintain a professional, first class, day-to-day operation. The work schedule is from Wednesday to Sunday, starting at 2 PM on weekdays. Weekend shifts will vary, beginning mid-morning and ending late afternoon to evening.
Pay: $70,000 - $85,000
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2025/ABM_2025_Employee_Benefits_Staff_&_Management_No%20Date%209.5.24.pdf)
Essential Functions :
Maintain close liaison with the General Manager on all aspects of the operation, on a daily basis, advising of any problems encountered or anticipated which should be discussed and resolved.
Be responsible in matters normally requiring the decision of the General Manager, to act on his/her behalf should he/she be absent or unavailable. Such actions are to be documented, outlining the incident or subject and the resolution of the problem.
Monitor and review on a daily basis all required logs, for completeness and accuracy, assuring that proper accumulation of permanent records is maintained.
Maintain close liaison with Maintenance Technicians on day-to-day equipment problems and assure cooperation of Ampco System Parking personnel with regard to equipment malfunctions.
Monitor and review shift schedules to ascertain that staffing requirements are being maintained, and overtime demands are kept minimal.
Be responsible for the replacement of personnel losses, through the utilization of the standard hiring practices established, ensuring that an adequate staff is maintained. Interview and hire candidates as needed.
Evaluate the progress of employees within the trainee probationary periods, advising them of areas needing improvement before permanent status can be assigned.
In conjunction with job performance information, provided by the Shift Supervisors and the utilization of payroll and cashier records, evaluate the progress of employees. Provide additional training when necessary and counsel those with poor attendance records. For future review, provide a copy of written warnings for individual personnel files.
Prepare and maintain Supervisory Staff schedules to ensure maximum utilization of available personnel. Contemplated changes of shift assignments are to be discussed and mutually agreed upon with the Manager prior to the initiation of such change.
Conduct preliminary investigation on any customer complaint.
Conduct preliminary investigation on all matters of discipline.
Be familiar with and enforce all policies set forth by the Aviation Department and Ampco System Parking.
Review daily attendance reports.
Prepare a monthly ticket inventory.
Remove abandoned vehicles from the airport facility.
Prepare and update Training Manuals for all positions.
Work hours will be outside of General Manager’s assigned work hours
Minimum Qualifications and Experience:
Bachelor's degree in business administration, hospitality management, or a related field, preferred
Five (5) years' proven leadership experience in a managerial role, with at least one (1) year within the parking or aviation industry.
Skills and Competencies:
Strong organizational skills to manage multiple tasks and responsibilities effectively
Excellent communication skills for liaising with the General Manager, staff, and customers
Problem-solving abilities to address operational issues and customer complaints promptly.
Attention to detail for monitoring logs, schedules, and records
Ability to work independently and make decisions in the absence of the General Manager
Technical Skills:
Proficiency in relevant software for scheduling, payroll, and record-keeping
Knowledge of maintenance and equipment management to liaise effectively with technicians
Personal Attributes:
Leadership qualities to guide and evaluate staff performance
Adaptability to handle varying work hours and unexpected situations
Integrity and professionalism to enforce company policies and maintain high standards