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Job ID359982 LocationTwin Cities Job FamilyInformation Technology Full/Part TimeFull-Time Regular/TemporaryRegular Job Code9703SR Employee ClassAcad Prof and Admin About the Job Data Infrastructure Management Engineer Compensation: $95,000 - $105,000 (depending on experience) At the University of Minnesota, we are dedicated to changing lives through research, education, and outreach. The Office of Information Technology (OIT) - the University's central IT department - offers an environment of trust, collaboration, and mission-focused work. Join our team and help us make a positive difference at the University as Data Infrastructure Management Engineer! As a lead expert of OIT's Data Infrastructure Management agile team, you will provide technical guidance to recommend, architect and operate a stable infrastructure to meet the needs of the University and champion the continuous improvement of existing data storage management practices. You will work closely with collaborative cross-unit teams who make up the entire IT stack to achieve shared goals. You will also guide and inform the work of colleagues in other teams. This position requires the ability to operate within industry standard practices, adapt to and quickly learn new processes and technologies, and handle multiple priorities and tasks simultaneously with a close attention to detail and minimal oversight. This position is a vital part of the success of data storage at the University. This role provides the technical authority to drive technical strategy, architecture, and implementation of OIT's Data Infrastructure Management service, processes, and documentation. Leadership of technical peers is a focus of this position. As a subject matter expert to the University community, this role will provide a consultative balance between the capabilities of the data management infrastructure and the needs of the institution to enable informed decision making with regard to best practices and their application to University digital data assets spanning across the entire enterprise, with a strong focus on Research data sets. Job Responsibilities: Serve as an Data Infrastructure Management Engineer and subject matter expert in the design and implementation of enterprise-wide systems. Adhere to industry standard practices. Provide operational support. Fulfill the role of Tier 3 for escalated service desk support. Maintain environments that adhere to audit compliance (HIPAA, FERPA, PCI as required). Participate in PI planning activities while owning and defining user stories. Work closely with the team to address daily prioritization, provide real-time input, and update the team board. Collaborate with IT professionals across the University system to identify, establish, and measure service level agreements (SLA), service level indicators (SLI), and service level objectives (SLO). Identify manual or repetitive tasks and automate them. Implement consistent incident classification by prioritizing SLO's impact and error budget consumption. Design, plan, build, and implement monitoring tools and dashboards that promote visibility, transparency, and early detection in a complex technical environment. Qualifications Please document qualifications on resume Required Qualifications: Bachelor's degree plus at least 4 years of relevant experience, Master's degree plus at least 2 years of relevant experience, or a comparable combination of education, training, and experience. Technical and architectural leadership in designing and maintaining diverse and secure data portfolios. Best practices of data management, efficiency, and delivery to enterprise-wide user base. Expertise in data flow from all operating systems and servers, data lifecycle management, and data analysis reporting and visualization with an emphasis on Service operational health Windows Server administration, Active Directory, Group Policy, DFS administration, SMB share creation, modification, and permissioning Extensive cu tomer support experience. High level of comfort assisting non-IT customers on best practice application of technology and data storage. Preferred Qualifications: Familiarity with common industry standards, models and frameworks such as LEAN/Agile, SAFe, ITIL, PCI, etc. Experience with configuration management, automation tools, and scripting languages such as Ansible, Python, Powershell, Github. Familiarity with Splunk and Splunk IT Service Intelligence Benefits Working at the University At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work. The University also offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost with free or reduced rates in the Twin Cities metro area Please visit the for more information regarding benefits. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647. Diversity The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.