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Job summary:
Title:
Desktop Support - (Laptop Imaging) - Onsite
Location:
Minneapolis, MN, USA
Length and terms:
Long term - W2 or C2C
Position created on 07/01/2024 07:25 pm
Job description:
Interview Type: Skype * Onsite *
Job Description:
Work to be performed:
Provisioning consultant(s) will image and stage desktop laptop equipment using various tools and technologies to a base customer pre provisioning state. Expected duties also include coordinating delivery of the equipment as well as maintaining inventory.
Expected duties include:
Image and stage desktop and laptop equipment using various tools and technologies to a base customer pre provisioning state.
Assist customers with scheduled deployment services as part of project coordination.
Pull appropriate equipment from stock, package equipment, label for shipping, and coordinate with Central Services on delivery of equipment when appropriate.
Assist with staging equipment for reuse by setting back to factory defaults for future provisioning.
Assist with staging, packaging, and distribution of employee computing equipment to Hennepin County Staff, employees, volunteers, and other staff doing business as or for Hennepin County.
Assist in proper disposal and preparation of IT assets for reuse or disposal.
Maintain appropriate levels of in stock inventory for future use by implementing a FIFO (First in, First Out) approach.
Receiving and tagging of equipment.
Auditing and inventory of ITAM assets.
Entering asset information into asset tracking software system.
Supervisor may designate various activities to this position. The following statements are intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
Specific skills/experience required
One of the following:
Two year college/vocational/technical degree in a technology field or approved information technology certificate or completion of five college/vocational/technical information technology courses or 2 (two) years of information technology experience.
MUST HAVE:
Technically savvy with a demonstrated ability to resolve computing problems.
Knowledge of Windows desktop Operating Systems
Proven Customer Service Experience
Ability to multitask and pivot based on workload.
Quickly analyze and diagnosis hardware, software, application, and network problems in a desktop environment
Ability to follow Standard Operating Procedures and articulate when a problem occurs with those procedures.
Ability to assisted lift to 50 lbs. 8. Ability to work with hand tools, whether manual or powered.
NICE TO HAVE:
CompTIA A+ Certification
ITIL Foundations Certification
Contact the recruiter working on this position:
The recruiter working on this position is Rohit(Shaji Team) Bala
His/her contact number is His/her contact email is rohit@msysinc.com
Our recruiters will be more than happy to help you to get this contract.