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Medtronic Assoc Technical Svc Spec in Minnesota
Assoc Technical Svc Spec
Minnesota, United States
3 days ago
Careers that Change Lives
The Cardiovascular Diagnostics Services (CDS) Operating Unit (OU) is driving a new era of personalized medicine by empoweringcare providers and patients with actionable insights to conquer chronic disease.CDS is also delivering on Medtronics innovation promises with the 2020 U.S. and European launch of the first commercial wafer-scale implantable device and a pipeline of innovation including Artificial Intelligence to improve on our already market-leading diagnostic accuracy.
A Day in the Life
Make a direct impact on patients lives as aTechnical Service Specialist.You will consult with health care professionals, Medtronic field personnel and patients in our Cardiovascular Diagnostics portfolio of products and applications, with a focus on products for patients requiring treatments to treat arteries, veins, and structural defects of the heart. You will join a team of product and therapy experts, who put patient safety first and deliver exceptional experiences at every interaction.
You will consult directly with customers, patients, and Medtronic field personnel, primarily via phone, as well as email and other methods of communication.
Responsibilities may include the following and other duties may be assigned.
Provide troubleshooting, support and education for cardiovascular diagnostics services products that is accurate, thorough, timely and tailored to meet the customers needs.
Gather relevant information, document and report customer inquiries, issues and product problems per procedures and policies.
Maintain deep product and therapy knowledge and expertise through continuous training, coaching, and independent study.
Research issues and keep current on new products, systems, techniques, and indications for devices using Medtronic and industry publications
Actively participate, communicate and maintain team and cross-functional networks
Maintain adherence to schedule and availability for support of incoming contacts
Utilize technology and systems required to support job function, answering phones and operating personal computer six to eight hours per day.
This position may be remote
Must Have: Minimum Requirements
Bachelors degree required
0 years of experience required
Nice to Have
Previous experience supporting Medtronic Cardiovascular devices
Clinical, field or similar experiences supporting customers and/or clinical use of cardiovascular products, specifically implantable cardiac monitors, programmers remote monitoring applications.
Strong product, therapy and cardiovascular system knowledge
Demonstrated customer service experience and skills
Analytical and problem solving
Experience working in a regulated environment
Experience with contact center technology: Verint, Cisco, Five9, ServiceNow, Microsoft Office Suite
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.