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Aston Carter Customer Service - CSR Bilingual - Senior, Looking For A Banking Role, Should Be Fluent In French & English in Mississauga, Ontario


Request ID: 41161-1

Start/End Dates: 8/29/2022 - 2/27/2023

Work Location: M3181 - Meadowvale CCC (2465 Argentia Rd, Mississauga, ON) - City & State: Mississauga, Ontario Job Title: Customer Service - CSR Bilingual - Senior

Job Description: Position Title: Bilingual Early Stage (ESOP) Dialer Agent L.O.B. Canada Collections Start Date: August 29, 2022 Length of Contract: 6 months Possibility of Extension: Yes Possibility of FTE: Yes Physical Work Location: Montreal HO Complex Is this role remote: Yes Max Bill Rate: $29 / hour

Note to the Recruiter

Training: Monday to Friday, 9am-5pm for 6 weeks, virtual training. Candidates MUST be available for the whole training.

AFTER Training:

( scheduled TBD )

Role Mandate:

The Early Stage Collections, call center agent is accountable for collecting 1-3 cycle delinquent and overdrawn accounts while maintaining a high standard of efficiency and customer/client service focus within a collection call center environment. Dialer agents are to maintain objectivity with each customer encounter. Assess risk and make payment arrangements within established process or refer customers for alternate Re-Payment solutions (i.e.. Reduced or deferred payment programs, restructure, hardship, etc.). Engage in pro-active solution outreach offers to non-delinquent segment of borrowers. Agents are expected to meet specific quality and metric targets align with the LOB.

Candidate Value Proposition (CVP):

This role allows the candidate(s) to work in an established institution and with multiple groups, which will allow candidate(s) to build effective skills and confidence. The individual is exposed to other lines of business, as there are lots of opportunities for learning, growth, and development. There are flexible work schedules including possible, remote, and the individual will be working in an environment that values equity, diversity, inclusion and growth.

Group Culture:

This individual will be working in a collaborate, fast-paced and friendly environment. MS Teams is available throughout the day for team members to communicate. Teams are very supportive of one another.

Role Responsibilities:

• Perform In-bound/Outbound collections call to clients regarding passed due payments • Respond to inquiries regarding delinquent accounts and negotiate payment arrangement • Offer Hardship solutions to customers by completing risk assessments • Perform other related service responsibilities as required • Document all activity details in appropriate systems • Manages all transactions related to customer and branch calls or refers to appropriate internal business groups • Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities

Must-Have Skills:

• Strong BILINGUAL communication and writing skills - French/English is an asset but not mandatory • 2 years of previous call center or customer service experience • Basic understanding of Consumer Collections and relevant functional procedures • Intermediate knowledge of Microsoft Office (Excel, Word, Outlook) • Strong communication and negotiating skills • Proven ability to work effectively in a fast-paced environment • Proven ability to multi-task, prioritize workload and meet deadlines

Nice-to-Have Skills

• Previous FI / banking experience

• Experience in a similar role


• Team player

• Strong attention to detail

• Fast learner

• Motivated

• Ability to work independently

Interview Process:

• 30 Minutes - MS teams

Note to the Recruiter - Do Not Distribute • Avoid job-hopping / short-term engagements


Customer service, Call center, Bilingual

Top Skills Details:

Customer service,Call center,Bilingual

Additional Skills & Qualifications:

Nice-to-Have Skills

• Previous FI / banking experience

• Experience in a similar role

Experience Level:

Entry Level

À propos d'Aston Carter:

Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.