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At Gilead Sciences Canada Inc. we take pride in being recognized as one of Greater Toronto’s Top Employer 2024. Click here (http://reviews.canadastop100.com/top-employer-gilead-sciences-canada) to find out why Gilead Sciences Canada is a top employer!

Chez Gilead Sciences Canada Inc., nous sommes fiers d’être reconnus comme l’un des meilleurs employeurs du Grand Toronto pour 2024. Cliquez ici pour (http://reviews.canadastop100.com/top-employer-gilead-sciences-canada) en savoir plus sur les raisons de notre succès.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

We empower our leaders to step up, share ideas, listen, learn, and lead. We’re welcoming bright, diverse, and imaginative minds; we’re nurturing them to foster an environment of inclusion and growth where innovation is encouraged. We expect our people leaders to model that environment, and to focus on creating inclusion, developing talent, and enabling teams.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.

Job Description

Being Here Matters!

At Gilead, Creating Possible drives everything we do. It’s evident in our mission and core values. This is how we built a culture of excellence that is fueled by a passion for improving the lives of people around the world and advancing the care of patients suffering from life-threatening diseases.

We are driven to develop lifesaving products that make a difference for patients around the world. Every day, we aim to transform the promise of science and technology into breakthrough, innovative therapies that have the power to cure, prevent or treat disease. As a research-based bio pharmaceutical company, we are revolutionizing healthcare by bringing medicines to patients in the areas of unmet need including HIV/AIDS, liver diseases, hematology, oncology, and inflammatory diseases. When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives.

The Role:

We have an exciting opportunity for an experienced Senior Manager, Patient Support Services to join the Canadian Commercial Operations team based in Mississauga, Ontario. Reporting to the Director of Patient Support Programs (PSP), you will support the development and execution of patient support programs for a portfolio of medicines. Successful candidates should be action oriented and bring a drive for success, and a passion for helping patients.

How you will help ‘Create Possible’:

• Leads and manages the daily oversight of assigned Gilead patient support programs ensuring the seamless delivery of patient services.

• Effectively manage 3rd party vendor relationships to ensure deliverables are consistently being met, prompt issue resolution and implementation of any required program changes to drive program efficiencies.

• Oversees the provision of data analytics to assess patient support trends and effectively evaluate program performance.

• Provides routine and ad hoc analyses/reporting to keep key internal stakeholders abreast of program trends and relevant insights to drive data driven decision making.

• Collaborates with assigned brand teams on an ongoing basis to contribute relevant insights that will drive strategic action aligned to brand objectives.

• Leads continuous improvement initiatives through the identification of innovative ways to optimize the delivery of program services that ensure patient and customer needs are being met.

• Provides ongoing strategic direction that will contribute to Gilead’s overall PSP strategy to deliver best in class patient support programs.

• Ensures optimal governance and compliance in accordance with all applicable laws/regulations and aligned to Gilead policies and procedures for all assigned programs.

• Accountability for tracking program expenditures and operational expenses aligned to budgets.

Knowledge, Experience & Skills:

• 5+ years of related experience in biotech or pharmaceuticals industry with a Bachelor’s degree required.

• 3+ years leading in patient support programs required (experience across multiple therapeutic areas and product lifecycles an asset)

• Commercial experience (marketing, sales and/or market access) an asset.

• Bilingual (English/French) an asset.

• Demonstrated experience and track record of success in managing manufacturer patient support programs, leveraging a customer and patient centric approach.

• Demonstrated ability to successfully lead complex negotiations and contracting.

• Strategic thinker with the ability to exercise sound business judgment and strong analytics when reviewing and forming an opinion regarding new opportunities.

• Proven track-record of managing ongoing business activity with partners to achieve a positive outcome while building mutually beneficial relationships.

• Consistent demonstration of working well in a highly collaborative matrixed environment.

• Ability to execute with high sense of urgency, strong attention to detail and organizational skills.

• Proactive, results oriented with a solution-oriented mindset.

• Exceptional communication skills with the ability to influence and provide recommendations to senior management and brand team partners.

• Strong interpersonal skills with an emphasis on follow-through and issue resolution.

Gilead Core Values:

• Integrity (doing what's right)

• Teamwork (working together)

• Excellence (being your best)

• Accountability (taking personal responsibility)

• Inclusion (encouraging diversity)

Gilead Leadership Commitment:

• I AM BOLD in aspiration and AGILE in execution.

• ​I CARE and make time for people.

• ​I LISTEN, speak openly and explain the "why."

• ​I TRUST others and myself to make sound decisions.

• ​I OWN the impact of my words and actions.

We are committed to creating a healthier world for everyone – no matter the challenges ahead of us. Through bold and transformative science, we’re driving innovation that has the potential to become the next generation of life-changing medicines. Our ambition is evident in our mission. Because the impossible is not impossible. It’s what’s next.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.