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At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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In-Room Dining Supervisor
SUMMARY
The In-Room Dining Supervisor is responsible for supervision of the day to day functions that align with the In-Room Dining department’s long term goals and objectives, provide excellent customer service, and actively contributes to the departmental requirements and standards. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Major areas of responsibility/ management include, but are not limited to:
Assist with execution of department trainings and innovative pre-shift programs.
Assist in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings.
Complete daily shift reports and communicate necessary information with manager.
Communicate and partner with all department leaders and hourly associates to ensure the guest experience is personalized and executed seamlessly.
Assist in inventory and par levels to ensure they are maintained and to manage in-house products.
Circulate department floor, continually communicate with guests (via telephone follow-up) and associates to ensure that each experience exceeds expectations.
Lead by example; support the department operation and provide direct service to guests as needed.
Maintain and strictly abide by federal and state sanitation/health regulations and company policies at all times.
Collaborate with the Food & Beverage management team to drive outstanding results and create an exceptional working environment
QUALIFICATIONS
High school or equivalent education
Minimum of two (2) years’ in-room dining service experience with at least one (1) year in-room dining supervisory experience
Advanced skills in Word, Excel, PowerPoint, Micros, and Outlook; daily use of nearly all programs will occur
PREFERRED
Luxury hotel experience strongly preferred
Bachelor’s Degree
PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to lift trays of food or food items weighing up to 40 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.
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