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Caterpillar, Inc. Credit Analyst (Debt Restructuring and Collections) in Monterrey, United States

Career Area:

Finance

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About the Role

Assists customers with contract modifications providing payment and non-payment relief.

As a Restructure Analyst, you can expect to:

  • Supports customers in financial distress with innovative financial solutions.

  • Performs basic risk credit analysis for Credit approval.

  • Responsible for contract modifications, refinances, due date changes, principal reductions, transfers & assumptions, substitutions of collateral, booking errors, special programs and short-term modifications.

  • Coordinates the communication with many different parties during the contract modification process, including but not limited to Customer Account Specialists, Territory Managers, Customer Relations, Credit and Cash Management.

  • Ensures the timely and accurate documentation and recording of accounting data into the leasing system, imaging and following-up with customers.

  • Supports Customer Service Department activities, such portfolio collection, reports, etc.

  • Performs loan and lease restructure quotes and develops documents for all contract adjustment processes.

  • Performs account modifications and special program adjustments for NRLA dealer, and customer accounts.

  • Participates in accomplishment of continuous improvement objectives for the unit.

  • Participates in the identification of problem areas and development of resolutions to address them.

  • Handles difficult conversations with Customers.

What You Have

  • Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

  • Operational Functions: Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

  • Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

  • Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

  • Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

  • Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

What is Required

  • Bachelor’s degree

  • This position requires advanced English.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day-one benefits.

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.

Posting Dates:

May 24, 2024 - May 30, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.

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