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Job Summary:
The Support Staff interacts with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
Duties/Responsibilities:
Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers' problems and concerns.
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Education and Experience:
High school diploma or equivalent.
Customer service experience required.
Some experience with the product or service to which the specialist will be assigned preferred.