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Description The department of Student Financial Services at West Virginia University is currently accepting applications for a Program Coordinator. About the Opportunity The Program Coordinator assists with the administration of financial aid and scholarship funds, including awarding to eligible students, by reviewing required documentation and making necessary updates to ensure the accurate awarding of federal, state, institutional and private funds. Works with other SFS staff, related institutional offices and external agencies to ensure efficient, accurate, and timely delivery of funds for students. We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: 13 paid holidays (staff holiday calendar) 24 annual leave (vacation) days per year 18 sick days per year, and the flexibility to use that time to care for immediate family members WVU offers a range of health insurance and other benefits 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's. Wellness programs What you'll do: Administers the accurate delivery of financial aid and scholarships by effectively analyzing student records and making necessary updates and corrections based on documentation received. Employs professional judgement, as authorized by the Department of Education, to make changes to FAFSA data elements to ensure eligibility is based on a student's current family financial situation. Communicates clearly about documentation students/parents need to provide, updates systems to reflect needed documentation. Reviews documentation once received, verifies we have received the necessary information, makes reasonable, informed, fair and consistent decisions on courses of action and makes necessary adjustments to accurately reflect a student's eligibility. Documents situation and changes/adjustments that are made. Collaborates with team-members to determine daily priorities, and division of work based on the established expectations of management. Communicates clearly with team and other SFS staff to resolve issues, request or offer assistance, and to ensure student needs are being met accurately and timely. Resolves complex problems by analyzing documents and researching federal, state and institutional policies and regulations. Manage conflicts and resolve complaints and develop prevention strategies. Design, develop and implement educational service programs related to financial aid and scholarships. Counsel and thoroughly explains processes to customers via in-person, online or telephone. Responds to questions from internal customers concerning processes in which staff member is involved and/or work staff member has completed. Routinely answers "acknowledged" and "In Process" tickets and assists with tickets during peak times. Continually monitors the ever-changing rules, regulations, policy bulletins and statutes from federal, state, other agencies and the University Continually reviews, updates and follows policies and procedures to ensure compliance with federal, state and institutional policies regulations and to ensure best practices are in place Trains staff in areas of expertise Performs other... For full info follow application link.
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.