At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Description:
CSR's will be working out of contact center and responsible for fielding inbound calls from customers who own their product (discount prescriptions cards). CSR's will be responsible for providing website navigation support, updating customers' accounts, and providing insight to more affordable medication options. CSR's interact directly with customers primarily inbound but with some outbound via telephone and computer technology. The representative is responsible for answering all phone calls within the workday to assist customers (i.e., patients, pharmacists, physicians, sales reps, etc.) with activations and troubleshooting.
Provide customer service related to programs to pharmacists, physicians, consumers, and sales representatives.
Understand and use of basic phone etiquette, reporting adverse events and dependability and reliability in regards to reporting to work on time and give sufficient notice of absences known in advance.
Skills:
Customer service, customer care, Customer support, Patient data, Ms word, Ms excel, Technical support, Call center, Customer care, Computer skills, Data entry, Pharmacy, prescription benefits, Typing, Windows, Phone customer service
Additional Skills & Qualifications:
The best candidates are those that are motivated/driven and seeking a long-term career. All customer service backgrounds considered;
Critical Thinking and Research skills. Problem Solving skills. Ability to research issues and explain to a customer. call center is a plus. Best candidates are passionate about helping others and making a difference in their healthcare journey.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.