This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11922998 GFL Benefits:
Compensation - \$17/hr
15 days of paid time off
Competitive medical, dental, and vision plan options
Paid Parental Leave
401(k) with an employer match up to 4%
AND MORE!
The Customer Service Representative will assist in selling and promoting
GFL\'s solid waste services to businesses and industrial establishments
by placing outgoing calls and handling incoming customer calls and
questions in a professional, courteous manner. Assist outside sales
representative with appointment setting, customer tracking and
quotations.
Key Responsibilities:
Provide excellent customer service and professionalism to all customers
via in person, telephone, email, or via the web.
Communicate clearly and concisely with on-the-road employees to give
instructions and assistance.
Answer incoming and make outgoing customer telephone calls.
Receive and resolve, within established guidelines, customer questions
and concerns.
Monitor, resolve, document, and report all customer complaints, driver
route sheets and call-in sheet and all customer problems relating to
operations and coordinate with sales.
Track customer information and concerns and enter data into database.
Research and complete customer refunds and submit for approval before
being submitted to Accounts Receivable for payment.
Maintain new account files.
Work with supervisors to ensure that all missed stops and special pick
ups are completed daily.
Provide timely and accurate information regarding missed stops or other
customer concerns.
Generate call-in work orders for drivers
Download, distribute and answer all customer inquiries received via
email.
Take web request and process payments by phone.
Process customer payments via internet and take cash payment\'s as
needed.
Enter new subscription residential accounts into system.
Run credit checks on new customers.
Complete verification form, service agreement and pricing matrix on all
commercial accounts for changes, new and cancelled.
Key all new/cancelled accounts into Tower system and verify in system.
Scan all contracts into system and maintain records of them.
Assist in completing the Affirmative Action log for all applicants.
Maintain a positive attitude, and promote the GFL Environmental image by
focusing on cooperation, employee partnership and positive telephone and
email manners.
Ensure the customer service area is neat and orderly and ensure proper
greeting of all visitors.
Conform in all respects with applicable federal, state/provincial and
local laws, regulations, ordinances and other orders and to all company
policies, procedures and directives from supervisors.
May provide back up assistance for Office Coordinator.
Perform other duties and responsibilities as required or requested by
management.
Requirements:
High School Diploma or GED.
One (1) to Two (2) years customer service call center experience.
Knowledge, Skills and Abilities:
Ability to implement solutions to general and specific customer
concerns.
Ability to work in fast-paced environment, meet time deadlines and
perform under pressure.
Possess good organizational skills and record keeping skills.
Possess ability to speak and communicate effectively with customers and
employees both verbally and in writing.
Proficient in Microsoft Outlook, Microsoft Word and Excel.
Good problem solving ability.
Excellent data entry skills.
Physical/Mental Demands:
Ability to stand, sit, walk, use hands and fingers, talk and hear.
Visual Requirements: include close vision, distance vision, color
vision, peripheral vision, depth perception, and ability to adjust
focus.
Working Conditions:
Work in indoor office environment 95% of the time.
Noise level is sually moderate.
#GFLTalent
We thank you for your interest. Only those selected for an interview
will be contacted.
GFL is committed to equal opportunity for all, without regard to race,
religion, color, national origin, citizenship, sex, sexual orientation,
gender identity, age, veteran status, disability, genetic information,
or any other protected characteristic. If you are interested in applying
for employment and need special assistance or an accommodation to apply
for a posted position, please contact myworkdayrecruitment@gflenv.com