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Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
Stryker is looking for a Logistics Specialist in Russia to develop collaborative relationships with carriers, coordinate transportation of goods to customers, and ensure accurate data provision to Finance. You will support EDI connections, manage shipping documents, and facilitate logistics aspects of projects, fostering traceability and efficient shipment processes.
What you will do:
Develop constructive and cooperative working relationships with carriers and collaborative relationships with internal departments
Control and coordinate transportation goods to customers (shipment out) and provide accurate data to Finance (Sales recognition)
Issue shipping documents in the local ERP (1C)
Support with EDI connection with customers
Collect documents related to sales recognition and accurately track them in the system and local registers
Support and coordinate logistics aspects of locally or globally defined projects (including labeling)
Tracing of inventory by part and serial numbers, etc., in the local ERP for further delivery to dealers and control traceability for corporate needs and requirements (Service, Marketing, and RAQA)
Support shipment processes when necessary: organization of shipment, importation, and coordination with broker/transportation for DEMO, Refurbished, Registration samples for Stryker LLC
Consolidated open order preparation for forecasting purposes
Coordination of collecting requested documents by auditors and other third parties
Work with customer claims
Participate in the physical inventory counting
What You Need:
Minimum 1-2 years' experience with a Diploma/Degree or equivalent in the related field
Experience with ERP is desirable
Advanced proficiency in Microsoft Office, with a focus on Excel
Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level
Responsibility, perseverance, attention to details
Experience working with large databases
Excellent communication skills, handling objections
Strong customer satisfaction focused
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.