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Are you?
Interested in working for an international and diverse company?
Interested in developing your career in a leading Printing, Coding and Marking industry?
Looking for a friendly and supporting team?
If so, read on!
It’s likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe, in the food, beverage, pharmaceutical, and industrial marketplaces are authentic and safe for consumers to use.
We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
We are currently seeking a “Assistant Manager -Technical Support ” to join our team in Bangalore
Position Purpose:
Provide technical support to Sales, Service and Customer via phone and other electronic means.
Remotely trouble shoot equipment to provide resolution. Have an eye on the Issues under escalation and ensure counter measure
Support Sales by defining and designing winning solutions - application review/approval, product configuration advice, matching product capabilities and options to internal and external customer needs.
Support Field Service at Gemba - support and resolution of application/technical issues, technical phone support and troubleshooting assistance
Work with and/or support OEM’s and distributors on technical application, integration, and connectivity challenges/opportunities as necessary
Work with other members of the Technical Support team to support group initiatives, KPIs and PD activities
Demonstrate proficiency by quickly gathering pertinent data, recommending corrective actions and following-up with internal and external customers to ensure issue closure/resolution.
Responsibilities:
Providing telephonically support to the field force for all products issues specially laser technology
Resolving issues/escalations at Gemba either through phone or field visit.
Serves are Go to resource for all technical issues for internal and external customers.
Use of SFDC for Article attachment for TS case support
Building regional technical competency, site audits and providing training.
Able to manage assigned escalations by utilizing the escalations process.
EDUCATION REQUIRED:
Graduation / Diploma in Engineering with Electronics or Instrumentation.
Knowledge, Skills and Abilities:
ANALYTICAL SKILL – the ability to understand customer need, identify the root cause and solve the problems
ORGANIZATIONAL DEVELOPMENT – the ability to organize work with clear accountabilities and operational efficiency. Creating an environment for professional growth
Minimum of 2 year customer service or technical support experience -- the ability to remotely troubleshoot technical issues is required
Proven experience in electronics troubleshooting, diagnosis and repair
Working knowledge of computer networking & trouble shooting. Additionally, the ability to work with control logic, communication protocols.
Electro-mechanical skills required, PLC knowledge, Encoder Signals, Product detectors and I/O.
Travel: >50% - This position will be based in Bangalore,
Must have good verbal & written communication skills & proficiency in English to communicate with internal & external customers via phone & emails.
When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.