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Citigroup ISG Global Operations Training Partner AVP in Mumbai, India

Job Description

ISG Global Operations Training Partner will primarily look after the training of KYC Operations staff both in technical processes and soft skills and will act as a support for new joiners and the needs of the wider operations. We are looking for someone who believes they can clearly transfer Technical and other knowledge to trainees, improve the way training is delivered and can simplify the complex learning for new recruits.

Someone up to the challenge of a constantly changing and demanding environment while ensuring controls are maintained at all times.


  • Management and delivery of the New Hire KYC Foundation Course for Banking, Markets and Citi Commercial Banking (CCB)

  • Deliver training to all business levels; operations to senior managers.

  • Ensure that all learning and development deliverable / queries / requests are delivered on time and to the highest standard.

  • Develop and maintain good client relationships.

  • Identify skill gaps on an on-going basis and design / amend training material and assessments and accordingly using the most appropriate learning interventions.

  • Remain informed of business strategy changes and of new policy, process and technology enhancements and develop necessary training material.

  • Maintain Good housekeeping: tracking attendance, on time publishing of training Invites, New Hire follow ups, publishing training material.

  • Strengthen the capabilities and enhance support within an already strong and collaborative team.


  • Experience of delivering training to various levels within an organization – advantage.

  • Minimum of Two years’ experience in a banking and/or learning & development environment.

  • Computer literate with good knowledge of MS Office applications.

  • Adult learning and technology based learning advantage.

  • Good knowledge of learning and development principles advantage.

  • Strong knowledge of Citi systems, products and processes advantage.

  • KYC / AML knowledge a strong advantage.

We offer:

  • Opportunity to play a pivotal role in positioning KYC Operations for strategic success.

  • Networking and developing relationships across KYC operations at all levels.

  • Opportunity to participate in new technology and process implementations.

  • Exposure to leading edge learning and development systems and processes.

  • Opportunity to learn new skills that will benefit you as well as others.

  • Support and guidance from our training team in all learning stages of the role.

  • A challenging but rewarding work environment.

Job Family Group:

Compliance and Control

Job Family:

Business KYC

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .

View the EEO Policy Statement ( .

View the Pay Transparency Posting (

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.