Job Description
Role Charter: Delivery Management and Customer Governance , Customer Success , Account Relationship Management, Contract Management
Below mentioned Key Credentials with proven track record are essential:
Working globally and specially from customer sites.
Customer Management Project ManagementCustomer Lifecycle Management Planning and Organizing Delivery Management Customer concern Management
Managed Service Delivery
You will have
• BS or MS in Computer Science, Engineering, or a related technical team or equivalent experience.
A solid technical background and understanding of Oracle Technology Products
Proven experience in leading customer engagements in Managed Delivery space
Through understanding of ITIL Process and standard methodologies
Experience and knowledge of project management principles, methodologies and tools
Strong governance experience while managing customer engagements
Exceptional communication skills, both written and verbal and ability to communicate effectively with CXO levels from customer side
Ability to identify, communicate and set clear objectives in ambiguous situations
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible, adaptable, resilient and tenacious;
Forward-looking with a broad view
Organized with a natural inclination for planning strategy and tactics
Problem-solving and root cause identification skills
Able to work effectively at all levels in the CSS organization
Must be a teammate and able to work collaboratively with and through others
Familiarity with project management approaches, tools and phases of the project lifecycle
PMP or ITIL certifications preferred
Career Level - M3
Responsibilities
Directly manages TAMs. with operational focus on multiple accounts, products/solutions or a combination thereof.
Responsible for providing coaching, mentoring and helping team attain a high degree of customer satisfaction.
Accountable for service delivery and governance, utilization, and for delivery of other identified departmental results through
Regular interaction with sales, delivery account teams to ensure appropriate solutions are being identified and implemented, support on defining service solution and corresponding effort estimation.
Ensure interactions with customers are of highest quality. Oversee the delivery of high quality customer deliverables and supporting TAMs to ensure quality of work is of the highest calibre.
Ensure customer relationships are built and maintained at appropriated level, through regular contacts and visits within the framework of CSS engagements and in alignment with CSS Sales and Account Management.
First level blocking issue directly managing TAM/PM team with operational focus on multiple accounts
Attains results within Oracle management policies and practices. Complete company policies that affect immediate operation(s) and may have company-wide effect
Understands own product/solutions portfolio extremely well and knows how to win relative to competition
Interaction with XLOBs for better customer experience
Apply customer experience and needs to determine new opportunities and methods for CSS to engage with customers.
Work with Oracle teams across lines of business such as Premier Support, Customer Management, Partner Management, License Sales, Product Development, Consulting and Education.
Active participation with the relevant regional and global collaboration programs to oversee the sharing of standard methodologies, technical knowledge and experience among the TAM community
Diversity and Inclusion:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer