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information, please see:
https://illinoisjoblink.illinois.gov/jobs/11849828
Job description Part-time Shift Manager
The Sparrows Nest Thrift stores are part of Home of the Sparrow. Home of
the Sparrows mission is to provide Hope, Opportunity and Support to
women and children as they journey from homelessness to
self-sufficiency.
Do you want to work somewhere that truly makes a difference in our
community? Do you enjoy retail and providing excellent customer service?
Would you like 30% off your Sparrows Nest purchases? If so, this
position is for you!
Part-Time; approximately 25 hours per week, includes evenings and
Saturdays (Closed Sundays).
Job Purpose:The Shift Manager is part of the supervisory team in the
store. He/she has opening & closing responsibilities & possesses a key
to the store. The Shift Manager is responsible for establishing and
maintaining customer service. He/she is responsible for the various
tasks involved in the overall operation of a store including maximizing
sales/profitability by developing staff, controlling expenses and all
aspects of donation acceptance & pricing.
Key Responsibilities:
- Ensure that each customer and donor receives outstanding customer
service by providing a customer friendly environment which includes
greeting and acknowledging everyone, maintaining outstanding
standards, solid product knowledge and all other components of
customer service.
- Supervise and ensure task completion by staff. Adequately manage
both staff and volunteers in absence of Store Manager & Assistant
Manager.
- Opening and closing responsibility.
- Assist in floor moves, merchandising, display maintenance and store
housekeeping.
- Assist in processing and replenishing merchandise through donation
acceptance at back door & monitoring floor stock.
- Help manage the recycling process.
- Stay current and responsive to agency correspondence and email.
- Adhere to all Company policies, procedures and practices included in
the Employee Handbook & Retail Policy & Procedure Manual.
- Daily sales detail input along with deposits, payroll and other
needed documentation.
- Maintain accuracy and integrity of the seasonal bin transfer and
storage process through use of the inventory tracking forms.
- Any other duties as assigned by management.
Knowledge & Skills:
- High School education or higher required.
- Retail experience preferred.
- Supervisory experience required.
- Ability to process information/merchandise through register system.
- Baseline computer skills to access, input and process electronic
information.
- Ability to read, count and write to accurately complete all
documentation; including sales detail spreadsheets.
- Ability to communicate appropriately with associates, customers and
donors.
- Ability to operate and use all equipment necessary to run the store.
Supervisory Responsibility:This position is responsible for
supervising all thrift store staff and volunteers in absence of Store
Manager & Assistant Manager.
Physical Demands:
- Ability to move and/or handle merchandise throughout the store
generally weighing 0-50 pounds safely.
- Balancing, stooping, kneeling, crouching, crawling and reaching are
required.
- Sitting, standing and walking for extended periods of time are
required.