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The Elevator Pitch: Why will you enjoy this new opportunity?
At VMware, you’ll have the opportunity to make a huge impact while working alongside a global community of passionate people who are leading the way in cutting-edge Service Provider technology. The Director of Service Provider Operations Transformation is responsible for ensuring our customers can operate next generation Telco networks at scale and take advantage of our industry leading solutions. When you join our team you will engage leading Telcos worldwide helping them best evolve their operations. You will then bring this experience and expertise within VMware to ensure we are continuing to evolve our offering to meet customer evolving needs.
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
As a Director of Service Provider Operations Transformation,you hold the responsibilityto closely engage with our largest Telco customers to understand both theirstrategicobjectives, andhowourtechnologysolutions are leveragedto meet their business goals, in order to supportongoingevolutionof theiroperations.
With your leading edge thinking you will create leadership in the market by developingand communicating a vision 2030 and strategy foroperating at scale for VMware’s largest SP customers globally
Youwillbecontinuoslylearningfromourpartners andcustomerstocreatea best practiceportfolio andexamplesof howtooperatea next generationnetworkat scale.
You will play a role in educatingthe market, creatingtruethoughtleadershipandbuildingoutVMware’smarketleadership.
You will use your understanding of AIOps and NOCorganisational concepts to develop a framework for transformation for VMware’s SP customers to bring best practice and help them re-engineer their operations to fit a modern technology.
You will hold the responsibility for ensuring the overall health of VMware’s growing Telco customer base by advocating for customer business needs withinSEBU product management, sales, support, services, and engineering organisations.
Within 30 days of employment, you will be able to successfully develop consultative relationships with key decisions makers within assigned global SP accounts, and further elevate executive relationships. In doing this you will have the opportunity to capitalize on and grow your leadership skills and knowledge.
Within 60 days of employment, you will have developed a first version of a customer engagement framework, including a methodology to engage the customer, drive assessment against our benchmarking to advisethem on their operation transformation.
You will be able to think strategically about customer success and adapt your approach based on individual and evolving customer needs.
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
Globally focusing on overall customer health, product adoption, and ARR growth
Use your proven experience to provide leadership, coaching, and guidance for our highest revenuecustomers in the carrier space
Learnfromthecustomersandbring best practicestooptimiseourtechnologyand service offeringsacrossVMware.
Deliver a 2030 visionforTelco Operations
Develop and test the engagement framework for operations transformation
Provide forecasting on customers growth as well as potential risksin adoption
Build strategic relationships with customer executives and senior stakeholders to support the execution of their business goals by designing and articulating their operations transformation journey to their teams
Build strategic relationships with team members/leaders and other executives in the SEBU to ensure a continuous feedback loop
Partner with other teams and executives to discover, collaborate and ensure close of new and add-on business within your portfolio of accounts
Travel 25 - 50% of the time
Where is this role located ?
Remote: this role is fully remote
Category : Business Strategy and Operations
Subcategory: Program Management
Experience: Business Leadership
Full Time/ Part Time: Full Time
Posted Date: 2023-05-31
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.