JOB SUMMARY
The Fraud Team Manager is responsible for developing and implementing best practices for all fraud functions consistent with the Bank's mission and strategic objectives. This person is a proactive team leader and team player.
DUTIES AND RESPONSIBILITIES
- Manage the Fraud Teamincluding functional training, cross-training, and performance evaluations
- Interact with external and internal auditors, compliance reviews, and examiners to assist in Bank audits and examinations. Follow-up and correct any items addressed and ensure necessary changes or recommendations have been implemented as directed.
- Fraud Cases
- Oversight of all customer fraud cases
- Ongoing collaboration with all lines of business regarding fraud cases
- Investigate escalated cases, digital fraud, account takeover, and identity theft
- Work with law enforcement and other financial institutions to investigate fraud cases to resolution.
- Reporting
- Responsible for providing timely reporting and metrics to lines of business and Enterprise Risk Management Committee
- Monthly balancing of fraud loss General Ledger (GL) accounts in a timely and accurate manner
- Fraud expert
- Ensure appropriate controls are in place to manage the acceptable level of risk, including budgeted fraud losses.
- Develop and monitor fraud risk strategies for the purpose of fraud prevention
- Conduct ongoing analyses to identify the root cause of fraud trends and propose potential solutions.
- Work with training team to create training materials and conduct staff training for fraud processes and procedures.
- Cultivate a network of contacts including fraud management professionals and law enforcement contacts
- Ensure compliance with all bank policies, applicable laws, and regulations for assigned functional areas
- Work together with other Bank Operations Team leaders to ensure consistency across the teams
- Manage projects and lead change initiatives as opportunities arise
- Provide high quality customer service to internal and external customers
- Maximize technology to provide a consistent customer experience
- Comprehend, recommend, and oversee fraud solutions and processes
- Develop and implement process improvements and procedural enhancements, employing business process automation and workflows
- Oversee implementation of new technology or enhancement of existing technology to manage risk while driving value from vendor investments.
- Serve as subject matter expert (SME) for technologies utilized, products, and vendor relationships
- Other duties and special projects may be assigned at the discretion of the Bank Operations Manager.
RELATIONSHIPS
The Fraud Team Manager reports to the Bank Operations Manager and supervises the Fraud team. This position interacts with bank wide departmental personnel of all levels, banking center locations, and bank customers. Contact is also required with various third parties including vendors and community and professional organizations.
QUALIFICATIONS
- High school diploma or equivalent
- 5+ years' bank experience, primarily in fraud required
- Supervisory experience is highly preferred
- Strong knowledge of fraud and banking regulations
- Excellent collaborative leadership and communication skills
- Proactive and independent action-taker
- Quick technology learner and early adopter
- Sound judgement, analytical, and decision-making responsibilities
- Excellent time management and organizational skills
- Proficiency with related software tools including, but not limited to, Microsoft 365, Salesforce, banking core, loan origination, processing, and servicing systems
ABOUT US
For over a century, Peoples Bank has served as a cornerstone of customer commitment, helping our communities thrive and continuously supporting our communit members. Proudly bearing the Finward name as a Finward Company, our logo symbolizes our unwavering dedication to financial excellence, advanced technology, and elevating the customer journey.
Headquartered in Munster, Indiana, Peoples Bank offers an extensive array of consumer, business, and wealth management solutions, alongside cutting-edge digital banking services. With 26 conveniently located Peoples Banking Centers spread across Northwest Indiana and Chicagoland, we uphold a tradition of delivering top-notch performance to our valued residents.
At Peoples Bank, we are driven by a passion for fostering success within our customer base and communities. Anchored in our core values of Stability, Integrity, Community, and Excellence, we are committed to building strong partnerships with our customers and communities to help them achieve financial success. Through innovative engagement and technology, we ensure an exceptional customer experience at every turn.
Peoples is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Equal Housing Lender/ Member FDIC
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
