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The Position
The Job holder ensures the correct and in-time processing of requests for and queries about master data maintenance within service level to deliver a high quality support for the US community. In this function, he/she trains user, answers to questions and analyses issues.
This will require the work in US Business hours.
Duties & Responsibilities:
Independently support the US Animal Health community
Processes support request w.r.t. application access, usage, data structures, maintenance rules, process follows and contact persons.
Creates and updates internal documentation and process flow (country master list, desktop procedures)
Creates and prepares reports
Analyses issues and corrects
Supports the system change process by submissal of proposals for improvement as well as creation of communication about system changes and provision of training and documentation.
Checks data and systems on correctness
Initiates and conducts data correction activities independently
Coordinates follow-up and correction in case of system errors
Actively drives alignment between HR and IT stakeholders to ensure operational stability for SuccessFactors Employee Central and Employee Central Payroll.
Requirements:
Expert knowledge about processes and data structures of relevant master data objects gained during min. 2-3 years work
Strong IT affinity, sound knowledge of relevant systems (MDM, SAP, MDG, Microsoft Office, esp. Excel)
Good communication skills and team worker
Willingness to work service oriented in an international environment.
Very structured and precise working with high quality expectation, also under time pressure.
Exceptional time management skills and an ability to multitask.
Click here (https://www.boehringer-ingelheim.com/careers/boehringer-ingelheim-business-services-philippines-inc-careers) to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.
All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.