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Aston Carter Customer Service Representative in Muscatine, Iowa

We are seeking a motivated customer service representative to join our team!


Work with customers to coordinate shipments to and from the warehouse to meet key customer delivery requirements

Generate associated documents for customer shipments including pick sheets, packing lists, and bills of lading

Receive inbound freight and verify contents.

Reconcile product received with packing list information to identify any discrepancies

Create and apply labels to properly identify parts per customer specifications

Communicate with customer and carriers for transporting customer orders and receipts

Promptly communicate any problems to the customer associated with outbound shipments and inbound receipts, including product availability, damage, inventory discrepancies, and carrier issues

Enter inventory transactions into the warehouse management system (WMS) or customer-specific data system and manage the integrity of inventory accuracy Properly file associated warehouse and shipping documents for future reference

Effectively communicate with warehouse operations to ensure proper scheduling of activities including inbound and outbound freight, physicals inventories, cycle counts, and special customer requests/projects

Additional Skills & Qualifications:

2+ years of call center customer service

Prefer bilingual candidate

Prefer prior experience in the logistics field

Ability to multitask and prioritize tasks

Questions? Reach out to Maddy at

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.