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Introduction
Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.
Your Role and Responsibilities
Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
Provides solutions to issues brought up by the contact center according to policy guidelines set
Processes may be inclusive of but are not limited to the following:
Document Indexing (Planning & Scheduling Team) - Sorting and assignment of correct work queue according to document type information
Dispatcher (Planning & Scheduling Team) - assignment to practitioner/ processor correct work and volume allocation
Data Entry - Complex processing of Transfers, Department and Org Changes, etc.
Reporting - Generation of standard/regular and ad hoc reports
Reviews validity and completeness of requests
Provides data for any internal business controls team as required.
Ensure compliance to the client's existing standards.
Implements and follows internal control measures and supports monthly compliance testing to ensure that processes meet business controls requirements
Create, update and review documentation related to processing, reports and job aids used to manage data into the HR database
Provides regular/scheduled and ad hoc reporting services to end-users and ensures deliverables are submitted timely and accurately as per Service Level Agreement (SLA) with the clients
Conducts analysis in ad hoc report requests to be able to provide concise and correct information to requestor
Act as first level interface with end-users on reporting inquiries and issues
Log all report transactions and completed tasks in the tracking Sheet
Submits regular data feed file requirements to Global and/or data warehouse contact
Required Technical and Professional Expertise
Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
Good English Communication (verbal & non-verbal) Skills
Basic computer and internet navigation skills
Amenable to working in shifting/night schedule
Intermediate in MS Excel
Preferred Technical and Professional Expertise
ERP working experience
Ability to prioritize tasks, manage multiple priorities and tight deadlines
Highly organized, analytical, results-oriented and has keen on details
About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.