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Cradlepoint RMA Technician #JR100380 in Nampa, Idaho

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2207509

As the technology firm that created the mobile world and a rich history of 145 years of building ground-breaking solutions and innovative technologies supported by 60,000+ patents, Ericsson has made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.\ \ Ericsson Enterprise Wireless Solutions (BEWS) is the group responsible for leading Ericsson\'s Enterprise Networking and Security business. Our growing product portfolio spans across wide area networks, local area networks and enterprise security. We are the #1 global market leader in Wireless-WAN based enterprise connectivity solutions and are growing fast in enterprise Private 5G networks and Secure Access Services Edge (SASE) solutions.\ \ How Will You Contribute to the Company?\ We are looking for an RMA Technician with hands on experience troubleshooting electronics and documenting product issues. You will be responsible for testing, verifying, and refurbishing incoming RMA units from the field in a timely manner to help us improve our products. This position interacts with and supports the production and quality teams with troubleshooting and root cause analysis. The successful candidate will enjoy working for an innovative Company with smart, passionate people who work hard, have fun and are driven to continuously improve!\ \ What Will You Do?

  • Evaluate, troubleshoot, and test customer returned product
  • Repair and refurbish product to production level quality
  • Identify reoccurring issues and share knowledge with others to assist with defect prevention
  • Maintain acceptable levels of RMA inventory
  • Create & maintain device test records using a CRM
  • Support other departments within Operations as needed
  • Participate in continuously improving the RMA department and RMA process

\ Qualifications\ Minimum Qualifications:

  • Education: High School diploma, general education degree, or equivalent
  • Ability to use common hand tools and testing tools
  • Ability to type at least thirty (30) WPM
  • Ability to work both independently and as a team
  • Knowledge of administrative procedures
  • Knowledge of Microsoft Office including Word, Excel, PowerPoint
  • General knowledge of relevant computer application
  • Able to properly lift and maneuver boxes/products weighing up to thirty-five (35) pounds

\ Bonus Points:

  • Education: Associates or Technical School degree
  • Strong problem analysis and problem-solving (critical thinking)
  • Electronics device troubleshooting.
  • Experience with IP Networking
  • Ability to clearly articulate troubleshooting process

\ Why Ericsson Enterprise Wireless Solutions?\ \ At Ericsson Enterprise Wireless Solutions, we are one team - all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.\ \ Our values drive everything we do:

  • Respect: we don\'t point a finger; we lend a hand.
  • Integrity: we do the right thing, even when it is hard; we make fact-based decisions.
  • Perseverance: we accept and embrace change; we have a passion to win!
  • Professionalism: we hold each other accountable.

\ We are creating the future of global connectivity and community. Come join us. You belong here.\ \ Compensation & Benefits at Ericsson Enterprise Wireless Solutions\ \ At Ericsson Enterprise Wir less Solutions, we know that our people are the key to our success. We offer a competitive compensation and benefits package to help with your individual needs and goals.\ \ Your Pay:\ \ The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate\'s combination of job-related knowledge, qualifications, skills, education, training, and experience.\ \ \$28,700.00 - \$53,300.00\ \ Your pay also includes the opportunity for an annual bonus. This variable pay opportunity is dependent upon the attainment of agreed to goals and objectives as determined by our Senior Leadership team. Certain eligibility and pro-ration rules apply.\ \ Your Health:\ \ Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), wit

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