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Fifth Third Bank, N.A. Private Banking Senior Client Service Associate in Naples, Florida
Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Supports the Private Banker and interacts directly with existing clients to meet their basic banking needs in an inbound and outbound call center environment. Builds effective relationships with Private Banking team to enhance the client experience.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Works under the guidance of the Private Banker and other specialists to ensure the Private Banking client experience is delivered.
-In conjunction with the Private Banker ensures service standards and metrics are met based on client banking needs.
-Takes ownership for resolving client banking issues and notifies Private Banker of status /resolution.
-Assists Private Bankers in the administration of their client relationships.
-May often act as a primary point of contact for the administrative needs of our Private Banking clients.
-Works to identify opportunities to deepen client relationship with basic banking products and services to assigned clients.
-Participates in the Life360 Process as requested.
-Delivers high level of service while maintaining bank integrity, and abiding by both corporate and industry regulations.
-Follows documented banking procedures.
-Effectively works with internal business partners (e.g., call center, funding desk, consumer underwriting, etc.).
-This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System
MINIMUM KNOWLEDGE & SKILLS REQUIRED:
-Associate degree or BS/BA is preferred.
-Brings a minimum of 3 years of successful banking/client service experience in retail, commercial, business, private banking, and/or client services industry.
-Experienced operating in an environment that stresses both individual accountability and team-based performance.
-Exhibits a sense of urgency in a results-driven environment.
-Strong interpersonal, organizational, written, and oral communication skills.
-Adapts quickly in dealing with an ever-changing banking environment.
-Uses effective problem solving skills to resolve client issues.
-Computer / Technical: Ability to use all Microsoft Office software including: Word, Excel and PowerPoint.
-Knowledge of the Fifth Third banking systems is preferred.
Private Banking Senior Client Service Associate
LOCATION -- Naples, Florida 34108
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.We employ about 18,000 people while offering:• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.• An environment where we win together by celebrating achievements and working collaboratively.• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.