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CACI International Tier II NOC Engineer in National Harbor, Maryland

Tier II NOC Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required:

Type of Travel:

  • CACI is seeking an experienced Tier II NOC Engineer to support a 24x7x365 enterprise operations center. The Tier II NOC Engineer will be responsible for monitoring network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating and reporting all operational information concerning the enterprise network infrastructure. The successful applicant will serve as an on duty and on call technical resource to resolves complex issues and to support staff.

Responsibilities:

  • Provide subject matter expertise for LAN, WAN, firewalls and other network technologies

  • Train junior NOC technicians via knowledge transfer and creation of knowledge articles

  • Investigate and diagnose incidents to restore failed network services as quickly as possible

  • Lead root cause analysis and suggest resolutions for network infrastructure problems

  • Installation and support for remote access platforms such as VPN, Terminal Services, and Citrix

  • Assess and implement Change Requests as needed in accordance with the Change Management process

  • Escalate unresolved incidents to higher Tier support or internet service providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service.

  • Keep component NOCs informed about their incident's status at agreed intervals and continuously update incidents as needed.

  • Notify Govt Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures.

Required Skills/Certifications:

  • Able to obtain DHS Entry on Duty (EOD)

  • Typically requires a bachelor’s degree and at least 6 years of relevant experience including routing/switching experience

These Qualifications are nice to have:

  • CCNA

  • CCNP

  • ITIL Foundations

  • Security What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

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