At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
About Sutherland: Sutherland is an experience-led digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 36 years, we have been entrusted with caring for our clients’ customers- a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is pretty simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 40K+ global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.
Visit our website to know more about us: https://www.sutherlandglobal.com/
LinkedIn: https://www.linkedin.com/company/sutherland-global/
10 yrs + Oracle Fusion Customer Experience (CX) Consultant (Field Service, Install Base, Service Contracts)
Strong functional knowledge in CX modules - Field Service, Install Base, Service Contracts
Hands On Experience on 2 or more Oracle CX cloud Implementations.
Sales & Service Cloud/Eloqua/Commerce Cloud/Field Service Cloud.
Strong understanding of Oracle Fusion Cloud/CX Architecture, OIC technical capabilities, implementation best practices and change management.
Experience working with Agile methodologies, DevOps, and cross-functional teams.
Experience in leading design, development, support, and integration of CX Cloud products
Collaborate with business stakeholders to gather and analyze requirements, and translate them into Oracle FUSION CX functional designs.
Configure Oracle FUSION CX modules according to business requirements, including setup and parameterization.
Conduct gap analysis between business requirements and Oracle FUSION CX and Integrated Module functionalities, and propose solutions to address gaps.
Test the Oracle System and related processes.
Provide training to client teams on how to use Oracle custom/standard CX solutions effectively.
Should be capable to work independently to resolve issues against tickets from Users based on SLA.
Make recommendations for system enhancements, upgrades, or scalability improvements as needed.
Must be able to work collaboratively and support on-site team.
Must have Good presentation and communication skill.
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.