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Shire IS Technical Specialist in Neuchatel, Switzerland
The IS Technical specialist provides ongoing support to the telecommunications systems, Electronic batch management system (XFP Siemens) and provide ongoing support to the end-users.
Position requires the ability to work effectively on independent tasks/projects, as well as in cooperation with variety of customers and other technical professionals.
Essential duties and responsibilities
Administer Electronic Batch Management system
Provide basic diagnostic support on the operating or telecommunications systems
Provide basic and advance support on hardware and software problems
Perform routine maintenance of production hardware and software
Proactively monitor call queues and prioritize daily activities
Answer, assist and solve technical issues reported through the ITSS sytem
Install, test, maintain, and dispose of software and hardware components
Document system/environment changes
Monitor system activities
On-call service: 1 week / month
Education & Experience
Ability to work effectively in a team environment
Ability to work independently, under minimal direct supervision
Good analytical, communication, organizational skills
Strong team player, willing and able to support other team members as needed to achieve project goals
Sense of urgency with strong follow-up skills
Bachelor's degree or equivalent in Computer Science
2+ years of systems experience or in a helpdesk service
Good understanding of business concepts and knowledge of industry technologies
Experience in database administration - Oracle and SQL Server - is an asset
System administration (Windows 2012/2016 Server, Windows 2010, MS Office 2016, Veem, VMWare)
Fluent in English and French
Living our leadership behaviors is a basic expectation for all Shire employees. Shire expects all employees to embody the following:
Be Results Oriented
Be An Excellent Manager of Self and Others
Notice to Employment / Recruitment Agents:
Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.
Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.
Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.