Shire IS Technical Specialist in Neuchatel, Switzerland

Job summary

The IS Technical specialist provides ongoing support to the telecommunications systems, Electronic batch management system (XFP Siemens) and provide ongoing support to the end-users.

Position requires the ability to work effectively on independent tasks/projects, as well as in cooperation with variety of customers and other technical professionals.

Essential duties and responsibilities

  • Administer Electronic Batch Management system

  • Provide basic diagnostic support on the operating or telecommunications systems

  • Provide basic and advance support on hardware and software problems

  • Perform routine maintenance of production hardware and software

  • Proactively monitor call queues and prioritize daily activities

  • Answer, assist and solve technical issues reported through the ITSS sytem

  • Install, test, maintain, and dispose of software and hardware components

  • Document system/environment changes

  • Monitor system activities

  • On-call service: 1 week / month

Education & Experience

  • Ability to work effectively in a team environment

  • Ability to work independently, under minimal direct supervision

  • Good analytical, communication, organizational skills

  • Strong team player, willing and able to support other team members as needed to achieve project goals

  • Sense of urgency with strong follow-up skills

  • Stress resistant


  • Bachelor's degree or equivalent in Computer Science

  • 2+ years of systems experience or in a helpdesk service

  • Good understanding of business concepts and knowledge of industry technologies

  • Experience in database administration - Oracle and SQL Server - is an asset

  • System administration (Windows 2012/2016 Server, Windows 2010, MS Office 2016, Veem, VMWare)

  • Fluent in English and French

Living our leadership behaviors is a basic expectation for all Shire employees. Shire expects all employees to embody the following:

  • Be Positive

  • Be Accountable

  • Be Results Oriented

  • Be An Excellent Manager of Self and Others

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.