JOB REQUIREMENTS: Technical Support Specialist IITake your next career
step at ABB with a global team that is energizing the transformation of
society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across
all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.
Together, we are embarking on a journey where each and every one of us,
individually and collectively, welcomes and celebrates individual
differences. As a Technical Support Specialist II for Motion Drive
Products, you will be responsible for providing technical support to ABB
customers/end users, sales channel, product management teams and ABB
Drive services. The area of technical support includes but is not
limited to Variable Frequency Drives (VFDs), 3 phase power, system
control wiring and connectivity. This role can be located anywhere in
the US with a preference for a Eastern or Central time zone. This is a
position with global grade 15Your responsibilities Provide technical
support via phone and email for common problems related to the
application of low voltage Variable Frequency Drives (VFDs). This
includes but isn\'t limited to assisting customers and field technicians
with commissioning, troubleshooting and warranty evaluations Analyze
problems and initiate effective measures for their solution Coordinate
activities with related groups to most efficiently achieve objectives to
ensure customer satisfaction Participate proactively in contributing
feedback to the quality department regarding product quality issues
Execute product warranty while ensuring customer satisfaction and
simultaneously achieving cost control objectives Provide labor
authorization for independent service representatives known as the
Drives Authorized Service Contractors (DASCs) to perform troubleshooting
and repair work on drives at customer sites throughout North America.
Execute policy to help support drives that are out of warranty Maintain
communication with other departments to stay abreast of product release
and updates. Maintain technical competence in troubleshooting drives
Enter each reportable case as applicable in the salesforce case... For
full info follow application link. Equal Employment Opportunity and
Affirmative Action at ABB Inc. ABB Inc. is an Equal Employment
Opportunity (EEO) and Affirmative Action Employer encouraging diversity
in the workplace. All qualified applicants will receive consideration
for employment without regard to their sex, gender identity, sexual
orientation, race, color, religious creed, national origin, physical or
mental disability, protected Veteran status, or any other characteristic
protected by law. For more information regarding your (EEO) rights as an
applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf
***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/A112E76EAED444D1