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BrightSpring Health Services PERFORMANCE COORDINATOR in NEW CASTLE, Indiana

Our Company

Equus Workforce Solutions


Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you to apply today!


  • Record, compile and analyze performance information to ensure contract compliance

  • Develop and implement corrective action plans as needed

  • Oversee the design, generation and analysis of performance reports

  • Evaluate internal reports and provide the Director all required monitoring documents on time

  • Review operational procedures and processes for continuous quality improvement

  • Identify appropriate performance measurements and develop process review checklists for quality control and contract compliance

  • Identify contractor policy letter requirements and ensure implementation and compliance to those requirements

  • Implement a continuous quality improvement process through the continuing review of operations and administrative systems consistent with County Workforce Investment Board (WIB) Certification Standards and Company Initiatives

  • Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met

  • Submit weekly Quality Assurance reports in a timely manner to Project Director

  • Present consistent feedback to management regarding areas that need improvement

  • Review quality assurance standards, study existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs

  • Creates, implements and monitors standard operating procedures

  • Perform other duties as assigned


  • Associate degree in Human Services, education, psychology, sociology or related field required, or equivalent related experience

  • Minimum two plus years related experience

  • Demonstrate knowledge of quality assurance procedures and WIOA federal, state and local coalition laws and mandates

  • Demonstrate knowledge of computers and knowledge of data management processes

  • Demonstrate knowledge of eligibility determination processes and filing procedures

  • Prior experience in quality control or performance of program and financial audits, evaluations and monitoring of employment & training programs

About our Line of Business

Equus Workforce Solutions, formerly ResCare Workforce Services, is the nation’s leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit

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BrightSpring Health Services, and our family of brands, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the BrightSpring Disabilities Support Team at 1-833-773-7240 orcontact us ( for assistance.

Equal Opportunity Employment Posters (

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ID 2022-72374

Position Type Full-Time

Line of Business Equus Workforce Solutions