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V2Soft (www.v2soft.com) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.
Job Description:
ON-SITE
• Hours: Mon - Fri 9AM to 5PM with possible overtime between 7am and 9 am • Must Haves: Worked in a customer service, Automotive repair sales experience, looking for a career move • Level of education required: High school diploma or equivalent • Years of experience required: At least 2 years
Job Summary: Serves as primary customer contact to promote quality customer service and increase business within the branch location.
Key Responsibilities:
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact. Works with the Service Supervisor and/or Team Lead to schedule job assignments Develops positive relationships with key customers; resolves customer concerns regarding *' or distributor warranties; explain charges to customers Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
V2Soft is an Equal Opportunity Employer ( EOE). https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.