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Northwell Health Customer Svc Rep - FlexStaff in New Hyde Park, New York
Req Number 9588
Provides assistance and information to a high volume of patients who have COVID-19-related inquiries.
Utilizes department-issued equipment to work remotely.
Handles 30-50 inbound and outbound calls each day in a high-volume, fast-paced environment.
Documents customer inquiries, issues, transactions and other relevant information into Salesforce application.
Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.
Demonstrates critical thinking when assisting patients.
Ability to multitask multiple computer applications while speaking with a patient.
Performs related duties, as required.
EXPERIENCE AND QUALIFICATIONS
High School Diploma, required. Associate Degree, preferred.
Minimum of one (1) year customer service experience, required. Experience in healthcare industry, preferred.
Excellent communication and problem resolution skills, required.
Excellent customer service telephone skills; ability to listen attentively and speak clearly in pleasant, professional manner, required.
Excellent organization, tracking and follow-up skills, required.