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Job Title: ACSWI Learning Manager
PVN ID: PS-2409-006449
Category: Managerial and Professional
Location: CUNY SCHOOL OF PROFESSIONAL STUDIES
Job Description
General Description
About the CUNY School of Professional Studies:
As New York’s leader in online education since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online (https://sps.cuny.edu/about/online-learning) bachelor’s and master’s degree options at the City University of New York, and serves as the University’s only undergraduate all-transfer college. With 24 degrees (https://sps.cuny.edu/academics) and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor’s degree, progress from an associate’s degree, earn a master’s degree or certificate in a specialized field, and advance in the workplace or change careers.
Consistently ranked highly by U.S. News & World Report (https://www.usnews.com/education/online-education/cuny-graduate-school-and-university-center-190576) for its quality online offerings, and noted for its soaring growth and enrollment, CUNY SPS has emerged as a nationwide leader in online education. The School’s renowned and affordable online programs—which offer in-state tuition to all students regardless of where they live—ensure that busy working adults may fulfill their educational goals on their own time and schedule.
Within and created at the same time as CUNY SPS, the Office of Innovative Learning Solutions (ILS) designs custom workplace learning programs to help organizations achieve their goals. We are experts in research-based learning practices, online as well as in-classroom curriculum development and implementation. We are uniquely positioned to respond to organizational learning needs and support change management initiatives swiftly and effectively.
Description:
Reporting to the Director of Learning Programs, the Manager of Learning Development will work closely with ACS leadership and staff, CUNY School of Professional Studies, ACS contract provider agencies, and consultants.
The position’s focus is to develop new learning programs that will prepare all direct service staff with strong practice skills according to a set of established core competencies, as well as provide on-going support to ensure learning transfer and continued skill development. This position will serve as an ACS lead on assigned learning program development project teams along with project managers from CUNY SPS and consultant subject matter experts within the child welfare and juvenile justice fields. This position will also work as part of a team of directors within the PPM division to improve recruitment, retention, staff development, coaching, and supervision of ACS and provider agency staff. This position will play a key role of supporting the development and implementation of a plan to revise the agency’s training structure and its ongoing professional development and coaching strategy for more than 3,000 frontline workers and supervisors in the Divisions of Child Protection and Youth and Family Justice, and for several thousand direct service employees of ACS contract provider agencies. This position will serve as a key liaison within the Office of Training and Workforce Innovation as well as within the Policy, Planning and Measurement Division toward the continuing development of the ACS Workforce Institute.
Note: This position is temporary, with an expected duration of 9 to 12 months
Other Duties
Provide support and leadership in the development of curriculum, design, and implementation of an ongoing catalogue of courses geared toward the support of the broad sector of child welfare and juvenile justice services in NYC
Ensure that each new learning program successfully represents the ACS WI vision and values and best practices in child welfare and juvenile justice
Effectively communicating with project team members throughout the life of learning program development to ensure alignment and that all team members understand the vision, values and objectives
Oversee pilots as well as full roll out and implementation of each learning program
Assess and providing high level input into determining the need for learning programs (online, blended, classroom based, etc.) that best present the material and meet the learning needs of our target audiences
Ensure incorporation of diverse methods of adult learning into the broad training models including classroom, e-learning, simulation, and experiential modalities
Work closely with the Senior Director of Learning Development and Fidelity to determine the appropriate subject matter experts, trainers and topical areas from the broader child welfare and juvenile justice community
Coordinate and manage relationships with a wide variety of subject matter experts in the field of child welfare and juvenile justice to identify key topic areas for professional development and enhanced learning opportunities for workers across the sector
Support collaboration between ID and SME, helping each party understand the other
Edit and revise learning program deliverable at each stage of development
Write and/or design program content as needed (when SME or ID is unable)
Conduct stakeholder walkthroughs of design document and beta course
Attend meetings with senior ACS leadership, as required and necessary to fulfill the functions of this position
Other duties as assigned
Qualifications
Minimum Qualifications
BA/BS in a related field
A minimum of four years' experience in developing and managing training programs
Preferred Skills
The preferred candidate should possess the following:
Ability to conceptualize, process, develop and implement in a timely manner
Excellent oral and written communication skills
Ability to be flexible
Solution oriented
Excellent relationship management skills and ability to lead teams
Ability to work as part of a team, as well as independently to achieve necessary results
Capability to prioritize tasks and manage multiple projects at one time
Strong organizational skills and attention to detail; experience in child welfare, social work/ and or human services
Commitment to a collegial workplace
Hours: 9am to 5pm, Monday to FridayLocation: Downtown Manhattan/Hybrid
RFCUNY Benefits RFCUNY Employee Benefits and Accruals
About the Research Foundation
The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).
RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.
Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.
Key Features
Department Innovative Learning Solutions (ILS)
Status Full Time
Annual Salary Range $80,000.00 - $90,000.00
Closing Date Nov 12, 2024 (Or Until Filled)
Bargaining Unit No
Actions
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