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Senior Workplace Experience Manager
Job ID
162570
Posted
09-Apr-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Communications/Public Relations, Customer Service, Health and Safety/Environment, People/Human Resources, Project Management, Property Management, Workplace Strategy
Location(s)
New York City - New York - United States of America
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by dedicated CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
Job Role
Get ready for an exciting career opportunity with CBRE!
The Senior Workplace Experience Manager will contribute to envisioning, creating, and operationalizing a memorable workplace experience that connects, motivates, and inspires clients, employees, and service providers across multiple locations.
The Experience team members you would lead are responsible for providing services for a building, campus, or portfolio, with the goal of ensuring that operations and policies align with client needs and objective.
What You'll Do
Responsible for Hospitality delivery and shaping the workplace experience by providing outstanding service
Operational understanding and knowledge in leading a regional food services contract supporting commercial kitchens, pantry and catering
Services include, but are not limited to: Concierge, Reception, Switchboard, Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events oversight and Coordination and Equipment Care, etc.
Leads a team in one or more offices; provides direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development etc.)
Acts as primary liaison for Executive Assistants at respective locations. Proactively connects with the workplace community to understand the demands and focus areas of the business.
Ability to connect with C-Suite level leadership and prepare presentations / updates when needed
Supports in the development of annual budgets and cost reduction solutions and strategies
Conducts daily walk-throughs of workplace and inspects and reports service repairs proactively. Communicates to on site facilities team in a timely manner
Prepare and support with all VIP visits.
Updates regional playbook standard operating procedures (SOPs)
Provide training to Workplace Experience Team that supports the delight, service and functional expectations of the role
Arranges terms and details for contract services in alignment with procurement team; Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.
Delivers the Service Business Continuity plan on a semi-annual basis and conducts testing as needed.
Reviews various Experience Services reports. Meets with client management team and appropriate departments to discuss and resolve discrepancies proactively. Experience Leads provides recommendations with a solution focused mindset.
Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Experience Services teams and clients.
Identifies content and supervises creation of workplace orientation materials and delivery.
What You'll Need
We are looking for an individual who poses solid interpersonal and relationship-building skills to work with cross-functional teams. Apply an ethical approach to influence the outcome of situations and serve as role model for others by demonstrating appropriate business conduct and ethical principles.
2-4 years of luxury hospitality confirmed experience
HS Diploma or GED required. Bachelor's degree or equivalent experience or other relevant vocational training preferred.
Minimum of 6+ years of related roles preferred. (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service)
Prior supervisory & customer service experience is necessary.
People management experience needed for teams greater than 6 people
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Have a positive demeanor and ability to resolve any issues that may arise.
Ability to comprehend, analyze, and interpret sophisticated documents and solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. Desire to present information to an internal department and/or large groups of employees.
Apply a high level of attention to detail as well as strong verbal and written skills.
Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs.
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Senior Workplace Experience Manager position is $113,000 annually and the maximum salary for the position is $125,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
Host
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services)
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)