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JPMorgan Chase Executive Director - Business Process Improvement - Wholesale Credit Transformation in New York, New York

The team is a motivated, forward thinking team comprised of high-talent individuals with a focus on driving continuous improvement in, and innovative solutions for, our credit risk business processes . This highly visible position is directly responsible for this team and leading its mandate. The incumbent will work extensively across Wholesale Credit Risk in the Consumer Bank, Commercial Bank, Investment Bank and Asset and Wealth Management to lead the design and implementation of enhancements to processes, policies, operating models, and workflows as needed.

The Team operates in a fast-paced environment to lead strategic efforts transforming Wholesale Credit Risk's most critical end-to-end processes, requiring collaboration with business, risk and technology partners. Typical projects reimagine existing operating models and design innovative solutions to drive foundational changes to legacy processes. Project results are focused on more efficient processes, industry leading technology, improved client experience, and impact to P&L.


  • Lead the Business Process Improvement team on initiatives to resolve diverse problems identified by senior management and CROs across Wholesale Credit Risk, promoting consistency across LOBs and sub-LOBs, increasing process harmonization, and improving client experience.

  • Analyze existing operations, systems, processes, and metrics to identify pain points and prioritize high-value improvement opportunities.

  • Create process recommendation documents, including presentations, process maps, supporting metrics, business requirements, and related impact analyses.

  • Lead the development of recommendations and apply Lean/Six Sigma concepts and techniques to process improvement initiatives.

  • Be accountable for the realization of results and present recommendations to stakeholders.

  • Collaborate with stakeholders from across the organization and functional teams to help deliver improvements that balance competing priorities.

  • Act as a subject matter expert for Wholesale Credit Risk processes to other business areas and assist with sharing best process improvement practices, tools and materials while participating in ongoing communication activities and peer exchanges.

  • Influence internal stakeholders on key business decisions and change efforts-developing strong, trusted advisor relationships with key partners to drive consensus on business requirements.

  • Synthesize key insights, complex analyses, and overall strategy into clear and precise presentations and communicate the goals and objectives to an executive level audience, including the firmwide CROs

  • Work closely with the organization's senior management to both make decisions about individual initiatives and determine overall team strategy

Qualifications :

  • Minimum 10-years of experience in management consulting or business process improvement.

  • Lean/Six Sigma Black Belt Certification and/or expertise in business process improvement methodologies, techniques and tools, such as Lean/Six Sigma, Kaizen, Business Process Engineering, Gap Analysis, and Business Process Modeling Notation.

  • High level of proficiency with Microsoft Office applications including Visio, SharePoint, Project Management tools and data visualization.

  • Strong collaborative leadership style and ability to increase effectiveness and performance by assigning accountabilities, planning, monitoring and appraising results.

  • Proven business leader, experienced in leading high-performance team, with track record of delivering change with high impact results.

  • Demonstrated experience in writing and revising policies and procedures as needed.

  • Excellent verbal, written and interpersonal communication skills - ability to communicate clearly and concisely to an audience that includes staff and senior management.

  • Ability to drive the agenda and vision of the broader organization, solve problems creatively and deliver results while working in a dynamic, collaborative, and challenging environment.

  • Provide a robust mentorship, leadership, management, and training to continually develop team members.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans