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This Opportunity
To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist.
This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Communications and Directory operations with a primary focus on the services within the designated Hub.
Your Impact
Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
Performing routine and health maintenance.
Managing upgrades & performance related activities.
Identifying and correcting faults with services and infrastructure.
Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).
Execution of business continuity tests.
Oversight and support of all related service supplier and/or manufacturer activities.
Proactive identification and resolution of issues before they affect service performance.
Identifying any improvements that can improve service levels.
Engaging in the problem management process.
Technical peer review and approvals for all related changes.
Support audit and compliance activities.
Management and maintenance of related platforms.
Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.
Who You Are
Required Qualifications
Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
At least 3-5 years relevant and practical experience in a AD/Messaging operations role.
Vendor certifications not a requirement, proven practical experience preferred.
Experience working in large/global enterprise IT with multiple distributed branch/campus sites.
Experience of working within ITIL aligned Service Management organisation.
Strong understanding of Active Directory architecture, components, and services, including domain controllers, DNS, and Active Directory Sites and Services.
Proficiency in user and group management within Active Directory, including user account creation, group policy assignment, and security permissions.
Familiarity with Active Directory replication, trusts, and domain migration processes.
Experience with Group Policy management and troubleshooting, ensuring consistent configuration across the network.
Knowledge of Active Directory security concepts, including authentication mechanisms, access controls, and secure administration practices.
Understanding of Active Directory backup and recovery strategies, including system state backups and authoritative restores.
In-depth knowledge and hands-on experience in administering and supporting Exchange (2010-2019) and Exchange Online.
Understanding of email routing and mail flow concepts in a Hybrid Exchange environment. Ability to configure and troubleshoot connectors, transport rules, and message tracking.
Proficiency in PowerShell scripting to automate administrative tasks and streamline Exchange operations.
Must have a good understanding of Email Archive & Journaling, retention policies and legal hold.
Must have a good comprehension of Email Security and Email Protection
SPF, DKIM and DMARC
Data Loss Prevention, RMS/IRM, Azure Information Protection (Classification-Labelling & Sensitive Information Types), Office 365 Message Encryption & Transport Rules.
Proven experience as an M365 Technician or similar role, with practical knowledge of Microsoft 365 applications and services, including Teams, SharePoint, OneDrive, and Exchange Online.
Familiarity with M365 administration and user management, including user accounts, licenses, and permissions.
Understanding of M365 security features, compliance policies, and data protection concepts.
Experience in configuring and customizing M365 applications and services to meet organizational requirements.
Knowledge of incident and problem management processes and tools for timely resolution of M365-related issues.
Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical problems in the M365 environment.
Strong knowledge of SharePoint and SharePoint Online.
Excellent written and spoken English.
Ability to work with minimal direction and little supervision.
Strong organizational and project management skills, with excellent documentation abilities.
Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems.
Demonstrated experience in understanding and demonstrating compliance with information security requirements.
Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.
WSP Benefits
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation
Expected Salary (all locations): $73,000-$126,500
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.