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NBC Universal Operations Analyst, Quality & Trials in New York, New York

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion ( initiatives, coupled with our Corporate Social Responsibility ( work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. 

Being an Operations Analyst requires a diverse set of skills to effectively gather, interpret, project, and communicate data-driven insights. Crucial part of analysis and reporting is collecting accurate reliable data. The Operations Analyst will work hand in hand with the Quality Engineering team, Defect Management, and report into the Operations & Trials Manager. They will collaborate closely with their managers across various quality & engineering teams spanning the Comcast/Sky/NBCU family of companies by supporting core initiatives, building collaborative working groups, sharing knowledge, expertise, and tooling. This role will assist in the development and design of new reporting tools and dashboards to displaying the collective output of the working teams to our leadership teams across the Global Streaming Platform organization.

Key to this role is a person with an analytical mindset and the ability to examine data, identify trends, patterns, relationships and draw conclusions from the information on gaps, and identify areas of improvements and need for establishment of new processes. Analyst must exhibit Data Management skills with the ability to clearly define the date types to be captured and measured to ensure it aligns with the project’s goals and objectives. Analyst must constantly monitor the data collection process to identify any potential issues, enhancements, or inconsistencies in the data source, (Jira) and make updates to, SQL/JQL queries, effected by changes in JIRA database, forms, fields, flows, to allow for timely corrective actions and ensuring data accuracy throughout the project needed for reliable reporting. Analyst must have the capability to manipulate and prepare the data in more agile ways that respond to business needs more quickly and effectively and can be highlighted to the executives. Analyst must have quantitative skills in working with numbers and data, including statistical analysis, data modeling, along with data visualization skills in being able to present holistic data in visually compelling manner through graphs and charts to aid understanding and decision making by executives.

  • Align with QA Engineering, Defect Management, Trials, and Operational QA teams to support data collection, integration and reporting strategies.

  • Build and maintain dashboards and tools from various data sources and systems including but not limited to Adobe Analytics, Jira, Confluence, Qmetry and Test Rail.

  • Demonstrable experience with agile delivery methodology, test tools and defect management.

  • Assist the Operations Manager in gathering feedback from PMO, QA and engineering teams to drive alignment and resolution.

  • Ensure that all data and quality metrics are accurate and reflecting them in all deliverables.

  • Assist the Trials team with reporting enhancements to deliver robust quantitative data insights.

  • Comfortable working in a team setting and asking questions to achieve data driven goals.

  • Researching and recommending innovative technologies and techniques.

  • Inclination to learn the Trials process.

  • Bachelor’s degree with background in Computer or Data Science, Business or Technology Minimum 6+ years’ experience working in visualization & reporting tools.

  • Working knowledge of Quality Assurance processes including but not limited to Agile, SDLC and Defect Management Cycle.

  • Must have a keen understanding of trials, trials management or experimentation.

  • Advanced knowledge of Jira and Confluence including but not limited to:

  • Executive macros and their integration

  • SQL queries with complex joins, analytical functions, and common table expressions

  • Atlassian confluence tool plug-ins

  • Automated report generation

  • Knowledge of Microsoft Power BI, Tableau or Google Data Studio with experience creating workspaces, managing complex datasets, and utilizing best practices for reporting and visualizations.

  • Experience developing, designing, and maintaining end to end dashboards to display key performance indicators.

  • Build data flows, data mining and storage to support front end-visualization and trend analysis.

  • Previous experience working with Smartsheet, Google Sheets, Share point, and/or Airtable.

  • Enjoys working in a collaborative team environment with the ability to manage multiple priorities and leverage support team members, as necessary.

  • Excellent written, oral, presentation, and people skills with the comfort to communicate with all levels of the organization.

  • Confidence in data storytelling capabilities.

  • Enthusiastic about digital media and entertainment.

Desired Characteristics/Qualifications

  • Previous experience working with Service Now for ticketing & incident management and/or Adobe Analytics.

  • Strong ability to explore and analyze datasets with tools and other data visualization systems, visualize data insights and communicate findings.

  • Enthusiastic about operations and quality, never settling for the status quo – continuously looking for ways to improve and drive efficiencies.

  • Ability to effectively collaborate with teams across multiple time zones.

  • Initiative-taker with the ability to work under pressure and meet deadlines, effectively prioritizing multiple tasks with competing deadlines.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. 

Salary range: $90,000 - $125,000