At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Quality Assurance Supervisor (Hybrid-Remote, New York)Maximus is currently hiring for a Quality Assurance Supervisor to support the Children and Youth Evaluation Services program (C-YES). This is a full-time position that is hybrid-remote in the state of New York. Maximus, in partnership with the New York State Department of Health, operates the Children and Youth Evaluation Service (CYES) program. It assesses eligibility for home and community-based services (HCBS) under Medicaid for children and youth aged 0-21 identified as Medically Fragile (MDF) or with Serious Emotional Disturbance (SED). Essential Duties and Responsibilities:- Conduct Monthly “1x1” meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.- Identify and set monthly individual/team goals- Develop Quality Checklist, based upon client requirements.- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.- Participate in internal audits of policies and procedures of other departments.- Act as subject matter expert for the Quality Assurance team members.- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.- Review and distribute daily work.- Verify accuracy of timecards against approved schedules.- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.- Comply with all company required policies, procedures and processes including but not limited to required training.- Direct subordinates to complete assignments using established guidelines, procedures and policies.- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.- Identify training needs and development opportunities for subordinates.- Perform other duties as may be assigned by management.-Conduct “1x1” meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives-Identify and set monthly individual/team goals-Develop Quality Checklist, based upon client requirements-Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity-Participate in internal audits of policies and procedures of other departments.-Act as subject matter expert for the Quality Assurance team members-Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions-Review and distribute daily work-Verify accuracy of timecards against approved schedules-Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks-Comply with all company required policies, procedures and processes including but not limited to required training-Direct subordinates to complete assignments using established guidelines, procedures and policies-Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems-Identify training needs and development opportunities for subordinates-Perform other duties as may be assigned by managementMinimum RequirementsMinimum Requirements:- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.Preferred Requirements: -Quality Assurance experience-Training experience-C-YES, NYIAP, CANS, CAS, OPWDD experience Home Office Requirements: -Reliable high-speed internet service -Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity -Minimum 5 Mpbs upload speeds#NYMC #NYMCCSREEO StatementActive military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.Annual Base Pay Minimum for this Position$ 48,458.00Annual Base Pay Maximum for this Position$ 65,000.00
Minimum Salary: 48,458 Maximum Salary: 65000 Salary Unit: Yearly