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Legends Hospitality Senior Operations Manager (at One World Observatory) in New York, New York



Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Twitter and Instagram @TheLegendsWay.


Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

  • Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups

  • Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder

  • Re-imagined dining experiences to delight local foodies

  • Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.


Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).


The Senior Operations Manager has a significant role in the successful operation of the company. The position is charged with establishing & managing all event operation details. The Senior Operations Manager will have a tremendous amount of interaction and personal involvement with her/his clients, and as such must always represent One World Observatory in a professional, gracious, and knowledgeable manner. The Senior Operations Manager reports to the Director of Operations.


  • Follow up with clients to assess/evaluate catering needs, with a goal of maximizing revenues and generating return/continued business.

  • Respond to client inquiries with a sense of urgency.

  • Develop and maintain an informed and well-versed catering team.

  • Maintain financial records related to the operation of the department and meet required deadlines for reporting to the accounting department.

  • Arrange required site inspections and meetings with clients on site.

  • Coordinate and manage clients event rental needs.

  • Ensure BEO’s are shared on a scheduled basis to ensure event team members have the most recent and up to date event details; F&B details, rental equipment, floor plans, set up and service details.

  • Maintain open communications and professional relationships with all departments.

  • Coordinate event staffing needs.

  • Work directly with event chef to establish his/her kitchen requirements for executing event menu at various offsite locations.

  • Create/build a team focused on execution of events at the highest level with the utmost attention to detail.


To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Proven operations experience in an off-premises catering environment

  • Minimum of five years of proven success in a catering operations role

  • Knowledge of report development and financial planning

  • Ability to develop and deliver sound recommendations

  • Detail oriented working knowledge of local/regional markets, venue operations, and special events industries

  • In depth knowledge of catering and event operations execution

  • Proven ability to lead the service team on event day from start to finish

  • Excellent interpersonal and communication skills

  • Values diversity

  • Ability to handle stressful situations

  • Organization and planning skills

  • Ability to prioritize and handle multiple tasks

  • Ability to delegate effectively

  • Experience working in high volume luxury events


Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.