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The Walt Disney Company Sr. Manager, Self Service Platform Sales in New York, New York
As part of Disney’s powerful suite of advanced advertising solutions, Hulu is now giving smaller businesses the ability to advertise in a high quality, premium streaming television environment. We recently launched the beta of Hulu Ad Manager, a self-service solution for small and medium sized businesses (SMBs) to activate, manage and track their ad campaigns. For the first time, SMBs have access to a self-service solution that gives them the choice and control to tell their story in Hulu’s premium streaming TV environment. The Hulu Self-Service team works with various cross-functional groups to provide our clients with the platform and support they need to run successful campaigns and grow their businesses on Hulu’s premium content offering.
We are seeking a Senior Manager for our Self Service sales team who will be an outstanding addition to our Ad Sales organization. You'll be a part of the latest growth engine for the streaming business and work on our new ad management platform, Hulu Ad Manager. The right person for this role will support an emerging team and sales channel, support revenue growth, help SMBs build their businesses, and ensure client happiness & retention. The role will report to the Director of Self Service Platform Sales and partner and collaborate with them and cross-functional partners in improving current processes, building future versions of the platform, and mentor our customer success team. If you are someone who has excellent critical thinking and problem solving skills, strong interpersonal skills, and you're an inspiring people leader, then this is a great role for you.
Manage a motivated team that oversees a high volume book of self-serve SMB clients – from prospecting through retention.
Partner with the Director of Self Service Platform Sales to determine appropriate KPIs, quarterly initiatives & goals, evaluate metrics, and optimize team performance using a data driven approach.
Facilitate client success via education, evangelizing the platform, and driving platform adoption. Identify & implement strategies to improve the customer experience and achieve revenue goals.
Oversee the onboarding, campaign creation & retention process for SMBs. Identify the escalation points and complex problems our customers to enhance the customer journey.
Scope and manage multiple work streams related to building internal sales and customer service systems, tools, and processes. Includes collaboration with sales teams, ad product, technical program management, business enablement, and requires facilitating change across the business.
1+ years of experience managing, hiring & building teams (ideally a sales team), and leading through change, preferably in early stage start-up or media + technology environment.
5+ years of experience in support / strategy / business development / sales / account management / technology / or related experience
Experience orchestrating projects across matrixed organization and managing workstreams to completion. Comfortable collaborating in a fast-paced environment and able to adapt to the changing needs of the business, given the priorities of the org.
Skilled in process design, systematizing at scale and anticipating challenges. Ability to adapt in limited resources, while building towards long-term change.
Experience in leading initiatives (both intra-team and cross-functionally) and succeeding in a team environment.
Ability to communicate clearly in all forms, to explain complex concepts simply and concisely, and to adjust narrative based on audience.
Product and technical aptitude with demonstrated experience translating customer needs into platform features & solutions.
Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they arise.
A strong interest in providing solutions for marketers and growing businesses.
Experience with Ad Tech tools or other scaled advertising approaches preferred
SaaS experience preferred
Job ID: 856639BR
Location: New York,New York
Job Posting Company: Disney Media & Entertainment Distribution
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.