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Description
The candidate will be working as a member of the Sub-Same Day (SSD) delivery organization as we work to provide faster than same day delivery across North America. We are looking for a Senior Program Manager with proven program/product leadership experience to own strategic, tactical, cross functional, and technology projects and programs within our Sub Same Day Delivery offering. This role will support DSPL, a customized version of DSP 2.0 designed to provide a cost-efficient delivery model using a flexible part-time DA labor pool and smaller multi-turning delivery vehicles. The candidate will lead process design for new delivery models, scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. This role can require up to 20% travel annually.
Key job responsibilities
Key job responsibilities
Manage full life cycle of complex cross-functional programs with considerable impact across multiple organizations
Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
Partners with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
We prefer candidates out of NYC but would be open to Nashville, TN.
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA | New York, NY, USA
Basic Qualifications
5+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
5+ years of working cross functionally with tech and non-tech teams experience
Experience working within fleet, delivery/ supply chain operations, manufacturing and/or logistics
Preferred Qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.