At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Description
Are you a skilled customer service professional ready to make a difference in healthcare? Join our team as a Customer Service Representative for our esteemed healthcare client!
Duties:
Responds to a high-volume of incoming and outgoing telephone calls and faxed referrals.
Coordinates care by scheduling, editing, and maintaining routine patient physician appointments for new and returning patients.
Facilitates communication between the patient and the physician or clinic.
Delivers expert knowledge regarding clinic-specific processes.
Accurately documents and routes calls to the proper department.
Identifies urgent customer needs or operational issues and escalates appropriately.
Works with care teams, patients, and outside facilities to obtain necessary information required for care.
Communicates with the care team and support staff on various patient issues.
Obtains and updates insurance information.
Meets all regulatory and compliance standards.
Delivers a high level of customer service.
Follows documented protocols and guidelines.
Meets and exceeds departmental quality assurance standards.
Uses reference documents and online knowledge base tools to clearly articulate accurate information regarding services.
Uses functionality of the telephone system as required.
Other departmental duties as assigned.
Requirements
Minimum Qualifications
Education:
High School Diploma or GED equivalent.
Experience:
Three (3) years of progressively responsible customer service experience, in a healthcare setting, or contact center environment.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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