At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
The Lead ProCare Customer Service Representative is an experienced ProCare Customer Service Representative, well-versed in the day-to-day activities and the procedures around technical customer service including service contract management. The Lead ProCare Customer Service Representative has a good view of the way the team integrates with other teams in the ecosystem.
What you will do:
Processing Repair / Work Orders incl. Loaner management
Arranging returns and collections and handling proof of delivery and pricing requests
Handling incoming e-mails and calls
Proactively communicating with internal & external customers
Investigating and resolving invoice disputes
Logging and follow up of issue resolution and related communication back to the customer
Take responsibility for executing tasks and supporting colleagues across several complex areas / processes and queries
Work with your colleagues to effectively organize and prioritize the tasks within your specific areas
Working collaboratively with other functions and divisions on cross-functional or customer specific topics
Assist in supporting and training more junior colleagues
Act as a mentor for more junior customer service representatives
Who we want
5 years in technical customer service, order management or contact center roles
Has demonstrated the ability to build strong relationships with customers and colleagues
Can communicate proactively and professionally with Sales team members and Customers
Ability to adapt to different types of people and situations to ensure positive outcomes
Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet
Good ERP system knowledge Desirable:
Solid understanding of Customer Service process flows
Solid understanding of good documentation practices and documentation retention
Experience in service and maintenance, order management or technical customer contact processes
Has some experience of handling difficult situations independently
Working level of English
About Stryker
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.
The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.
More information is available at stryker.com (http://www.stryker.com./)
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.