This job was posted by https://okjobmatch.com : For more information,
please see: https://okjobmatch.com/jobs/3082880
Description
Position:Guest Service Representative
Reports to:Guest Service Lead
FLSA Status:Non-Exempt
Position Summary:Responsible for the safe and efficient operation of
all cash handling and operating procedures for Tonkawa Enterprises.
Provides guests with information regarding the players club and casino
promotions. Acts as a sales person for the casino and its promotions.
Essential Duties:
- Ensures that all customers are greeted in a courteous and
professional manner.
- Responsible for cash services to gaming customers; check cashing,
credit card advances, cashing gaming tickets and assisting customer
with all Players Club amenities.
- Maintains and is held accountable for all funds entrusted to him/her
on an assigned shift.
- Ensures the highest possible standards of guest service are provided
and listens and responds to guest and employee concerns and
questions.
- Accurately balances assigned bank and assumes responsibility for
cash and other cash equivalents in assigned window.
- Balances all money transactions and paperwork.
- Ensures accurate entry of customer account information into the
computer system as applicable.
- Provides directions, assistance, and/or information as may be
required to ensure guest satisfaction.
- Presents a sociable and professional demeanor towards guests and
employees at all times.
- Performs all functions in accordance with applicable Tribal, Federal
and other laws and gaming regulations and internal policies and
procedures.
- Assures compliance with Federal currency transaction reporting
requirements (Title 31).
- Maintains a neat and well stocked window during and for the next
shift.
- Assists in the completion of appropriate forms for casino guests.
- Conducts audits of members and points as needed.
- Provides customer services in a manner that demonstrates a good
working knowledge of all services and promotion at the casino
properties.
- Maintains proper attendance in accordance with internal policy.
Reports to work on time, and/or provides adequate notice to
supervisor prior to absence or lateness in accordance with Casino
policy.
- Assists in resolving customer and employee concerns in a timely and
professional manner.
- Performs other duties as assigned and assists other team members as
needed.
Requirements
Education and Experience:
- High School Diploma/GED or equivalent required.
- Customer service and money handling experience preferred.
- Strong organizational and problem solving skills required.
- Demonstrated positive customer service, communication and listening
skills.
- Skills in computer, data entry and 10-key required.
Knowledge, Skills and Abilities:
- Ability to work as a team and in a team environment.
- Ability to listen and follow directions.
- Understand and comply with all company and departmental standards,
rules, regulations, and Policy and Procedures.
Working Conditions and Physical Environment:
The working conditions and physical requirements described here are
representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodation
may be made to enable individuals with disabilities to perform essential
functions.
- Stand for extended periods of time.
- Exhibit manual dexterity to enter data into a computer.
- Able to see and read a computer screen and printed material with or
without vision aids.
- Hear and understand speech at normal levels, outdoors and on the
telephone.
- Speak in audible tones so that others may understand clearly.
- Physical agility to bend, stoop, climb stairs, work in small spaces,
walk, reach and lift up to 25 pounds.
- Work involves almost constant exposure to elements, such as smoke,
flashing lights and loud noises.